Darlean Holleman
Havana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Parts Specialist
Bumper To Bumper Auto Parts
12.2023 - 07.2024
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Pest Control Technician
Massey Pest Control Services
02.2021 - 07.2023
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
Certified Home Health Aide
Home Health Aid
04.2017 - 06.2021
- Improved patient well-being by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
- Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
- Transported patients to medical appointments as needed, ensuring timely access to necessary healthcare services.
Customer Care Representative
Superior 7 Cleaners
09.2015 - 06.2018
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
Owner
DMH Cleaning Services
07.2016 - 08.2017
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
Inventory Specialist
AutoZone
01.2003 - 08.2017
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Completed physical inventory counts each month.
Store Manager
Discount Auto Parts
04.2000 - 01.2003
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
GED -
General High School
Associate of Arts -
Tallahassee Community College
Tallahassee, FL08.2020
Skills
- Certified Home Health
- CPR Certification
- Organizational Skills
- Billing
- Invoicing
- Customer Service Oriented
- Sales Floor
- Purchasing
- Inventory Specialist
- Cashier
- POS Systems
- Retail Sales
- Product Pricing
- Microsoft Office
- Microsoft Word
Certification
- CPR Certification
- Certified Home Health Aide
Timeline
Parts Specialist
Bumper To Bumper Auto Parts
12.2023 - 07.2024
Pest Control Technician
Massey Pest Control Services
02.2021 - 07.2023
Certified Home Health Aide
Home Health Aid
04.2017 - 06.2021
Owner
DMH Cleaning Services
07.2016 - 08.2017
Customer Care Representative
Superior 7 Cleaners
09.2015 - 06.2018
Inventory Specialist
AutoZone
01.2003 - 08.2017
Store Manager
Discount Auto Parts
04.2000 - 01.2003
GED -
General High School
Associate of Arts -
Tallahassee Community College