Darleen Calhoun
Hurricane,UT
Summary
In every position I have been in I have gone above and beyond my expectations. I have discovered many ways to save the company money. I have received 4 certificates for Hubbard College of Administration. I am constantly looking for ways to improve and help those around me
Overview
6
6
years of professional experience
Work History
Accounts Receivable Manager
Balance Of Nature
06.2023 - Current
- Manage the Disputes & Chargebacks Unit, Deposits Unit, and Collections Unit.
- Debug any stops within the Accounts Receivable section
- Receive payments from Pattern (Walmart and Amazon)
- Ensure all deposits are done properly
- Create and send out all invoices to our 3rd party affiliates
- Establish the Disputes & Chargebacks Unit
- Ensure all chargebacks are being responded to.
- Handle AMEX chargebacks until my chargeback specialist can handle all chargebacks.
- Create games for my chargeback specialist
- If chargebacks were due to BON agent error; reach out to that area to ensure that the issue won't happen again.
- Attend meetings with clearsale, pattern, etc.
- Keep a good comm line between me and the VP of public marketing to ensure we are on the same page on our 3rd party affiliates.
- Attend weekly meetings with Director of Income.
- Cross-train with the Payment Processing Section
Decline Prevention Manager
Balance Of Nature
06.2022 - 06.2023
- Managed over Declines Unit
- Weekly meetings with my team leads
- Weekly meetings with the Director of Income
- Strategized
- Set strict game plans to keep our unit in a upward trend
- Wrote reports as needed
- Keep track of reviewing and maintaining high-quality training for all terminals beneath me.
- Monitor, review, and correct all issues with our customers using automatic communication—including emails, phone calls, texts, and any future form of communication—to increase efficiency and keep accounts up to date.
- Collaborate with Division 2 to pull reports on all Pre-Declined accounts to ensure that they are all contacted and that the 50% standard is met before entering a declined status.
- Monitor chats and tickets to ensure that we are directing as many customers as possible to update their payment information online.
- Track stats within Declines to identify and correct any potential Danger.
- Constantly monitor and improve the Declines flow and system.
- Maintain a high standard for all policies and core values.
Decline Prevention Team Lead
Balance Of Nature
02.2022 - 06.2022
- Making sure each agent is following BON policies and aligning with BoN core values
- Have weekly one on one meetings with each agent.
- Daily role playing with team and/or one on one
- Attend all Staff and Division meetings
- Have one on one meetings with my direct manager; to go over my teams production and any ideas I have to improve our area
- Motivating my team to reach their goals
Decline Prevention Specialist
Balance Of Nature
07.2021 - 03.2022
- Reach goals and quotas given
- Attend all meetings
- Handle all accounts assigned to me each day
- Take over 100 calls per day
- Update as many cards as possible
- Prevent cards from going into the Decline Status
Optician
Paradise Canyon Eye Care
02.2019 - 06.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Sales Agent
All Connect
06.2017 - 01.2019
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
High School Diploma -
Dixie High School
St. George, UT05.2014
Skills
- Journal Updates
- Performance Analytics
- Account Analysis
- Deposit Verification
- Invoice Statements
- Payment Reviewing
- Research Skills
- Staff Management
- Report Reviewing
- Strategic and Financial Planning
Timeline
Accounts Receivable Manager
Balance Of Nature
06.2023 - Current
Decline Prevention Manager
Balance Of Nature
06.2022 - 06.2023
Decline Prevention Team Lead
Balance Of Nature
02.2022 - 06.2022
Decline Prevention Specialist
Balance Of Nature
07.2021 - 03.2022
Optician
Paradise Canyon Eye Care
02.2019 - 06.2021
Sales Agent
All Connect
06.2017 - 01.2019
High School Diploma -
Dixie High School
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