Darleen Daniels
Brooklyn,NY
Summary
High-performing initiative-taking professional, with over 5 years of experience delivering successful improvements for business operations, profitability, and team development and production in Real Estate transactions and maintaining property Management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Brokers Assistant
Mansions Roulette Consulting
05.2016 - 07.2023
- Managed all areas of operations including record keeping of all clients' files on excel spreadsheets in Multifamily Properties.
- Prepared and executed cash or voucher applications collection, and entering, scanning, identification reporting processing for moving in date and rental collections.
- Collecting and correcting all updates on BIN and Building Codes and Violations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Followed up with communications and correspondence as needed.
- Conferred with customers to assess market fluctuations and correct account problems.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Office Manager
Heath Tax Service
10.2008 - 04.2016
- Scheduled all incoming client's appointments for services of their tax preparation.
- Coded and entered daily invoices with in-house accounting software.
- Executed all transactions of payments to client's returns electronically/ paper form tax filing.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Education
Associate of Arts - Liberal Arts
The City College
New York, NY06.2011
Skills
- Estate Management
- Property Rights
- Property Showing
- Reading Comprehension
- Learning Strategies
- Customer Satisfaction
- Customer Inquiries
- Client Needs Assessment
- Form Preparation
- Maintenance Services
- Complex Problem-Solving
- Home Inspections
Certification
- NYS Real Estate Sales Person License
- LIHTC Certification
- Data Analyst
Timeline
Brokers Assistant
Mansions Roulette Consulting
05.2016 - 07.2023
Office Manager
Heath Tax Service
10.2008 - 04.2016
Associate of Arts - Liberal Arts
The City College
Similar Profiles
Emilia TeplanEmilia Teplan
A/V and Archiving Intern at Roulette IntermediumA/V and Archiving Intern at Roulette Intermedium
Ashton HumphreysAshton Humphreys
Retail Assistant at RouletteRetail Assistant at Roulette
Ionut Catalin IordacheIonut Catalin Iordache
Casino Associate at Casino Cosmopol AB, Roulette dealerCasino Associate at Casino Cosmopol AB, Roulette dealer