Darleen Mabalon

Senior Office Assistant stationed at BHS Administration/Human Resources. Position control team; coordinates and oversees processes and procedures for new recruitments, separations, transfers, and promotions.
Administrative support to the senior management team for recruiting and onboarding new employees. Monthly position control audit meetings with senior managers. Confers with analysts; researches and communicates department policies and procedures. Prepares biweekly correspondence of position control requests and reports. Prepare and analyze position reports for annual and mid-year budgets.
Deputy Clerk; facilitate Behavioral Health Services orientation and issue ID and security badges. Preparing and administering new employee documents. Developed and refined the new hire program process. Handling of highly confidential information. Provide assistance to the leave management team when necessary; process employee leaves and communicates policies to employees. Department liaison for new employees; provides BHS employees with benefits information. Co-developed training process with BHS Training Coordinator. Serve as a backup to the Admin. Assistant II. Corresponding to email inquiries and training enrollment. Audited and monitored new training checklist. Registering BHS employees for trainings via People Soft. Screen phone calls and visitors.
Received Administrative Employee of the Year 2021

Lead administrator in medical records at Children and Youth Services. General maintenance of charts, filing various documents chronologically. Kept a detailed logging system for outgoing and incoming charts. Confer with various departments and community-based organizations on policies and procedures. Weekly correspondence requesting medical records housed at various clinics for appointments. Coordinating office supply orders for the department. Administrative support to Office Supervisor. Assembling new charts for openings, and preparing closed charts for storage at Behavioral Health Clinical Records. Delivering charts to medical staff. Receive and distribute mail. Front office coverage duties include answering incoming calls, registering clients, scheduling appointments, and assisting clients with documents. Training coordinator for all new hires to the CYS record room.

Front desk receptionist. Greeting all visitors and directing appointments. Assisting members with their membership, researching and resolving issues. Process new member paperwork. Generating new member reports within the retirement system. Ordering and stocking office supplies. Answer, screen and direct all inbound calls and directing to the appropriate channels. Receive payments on membership accounts. Screen and distribute incoming faxes. Mail receiving, sorting and distribution. Back office administrative support. Document management by verifying scanned documents.

Assisted in creating and implementing a training manual for the front desk of the corporate office. Greeted all visitors and directed vendors. Administrative support to the executive team. Assisted members with membership accounts researching and resolving. Answered, screened, and directed inbound calls. Received and processed payments on membership accounts. Processed member refunds. Generate reports and send monthly emails to staff. Screened incoming faxes and voicemails. Scheduled and maintained conference rooms. Received, processed, logged, freight and packages and delegated to an assigned employee. Data entry of member service requests. Supported the management team in the training and hiring process for new employees. Supported the executive team with corporate events as part of the Fun and Fitness Committee. Coordinating activities for events.
Part-time Group Fitness Instructor.