Darleen Singh
Brooklyn,NY
Summary
20+ years in Customer Service and Retail industries
Cross trained in various aspects of the retail industry
Vast knowledge of Operations
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Michaels Arts And Crafts
2021.06 - Current
- Drove sales to a gain that resulted in store being number 2 in the region
- Increased OSAT metrics with extensive coaching with team
- Created a culture with the team to surpass company goals in loyalty program (Private Label Credit Card and rewards programs
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Established performance and service goals and held associates accountable for individual performance
- Scheduled and attended meetings with clients and prospective clients as requested
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues
- Developed new employees and on-going performance assessment of current employees, which led to three internal promotions
- Performed duties and provided service in accordance with established operating procedures and company policies
- Built client relationships by responding to inquiries, identifying and assessing clients' needs,resolving problems, and following up with potential and existing clients
- Collaborated with the Replenishment Manager to ensure processes were executed correctly in regards to inventory
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Developed over 100 SYEP interns -introducing them to the workforce
Front End Associate
Target
2014.10 - 2024.07
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
Project Coordinator
Gallery Kitchen And Bath
2019.02 - 2021.04
- Coordinated presentations for customers and project members to detail project scope, progress and results
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements
- Gathered requirements for ongoing projects and organized details for management
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Maintained open communication by presenting regular updates on project status to customers
- Adhered to budget requirements with excellent planning and consistent expense monitoring
- Sourced, vetted and managed vendors needed to accomplish project goals
Visual Merchandiser
Century21
2018.09 - 2019.02
- Monitored and replenished display inventory and restructured according to available stock
- Created interior displays to promote products in alignment with corporate sales objectives
- Enhanced overall store appearance by applying careful consideration to product display locations
- Organized store merchandise racks by size, style and color
Call Center Team Lead
AST
2012.11 - 2017.02
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
Assistant Manager/ Visual Merchandiser
Footlocker, Foot Action, And Kids Footlocker
2002.11 - 2012.03
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Industrial Electronics
Technical Careers Institute
New York, NY06.2001
Skills
- Project Management
- Training/Development
- Payroll/Budgeting
- Cash Handling
- POG Execution and Maintenance
- Customer Service ,Engagement and Resolution
- Inventory Control
- Store Opening and Closing
- POS Systems
- Stock management
- Employee Scheduling
- Upselling and Cross Selling
- Work Planning and Prioritization
- Records Management
- Hiring and Onboarding
Timeline
Assistant Store Manager
Michaels Arts And Crafts
2021.06 - Current
Project Coordinator
Gallery Kitchen And Bath
2019.02 - 2021.04
Visual Merchandiser
Century21
2018.09 - 2019.02
Front End Associate
Target
2014.10 - 2024.07
Call Center Team Lead
AST
2012.11 - 2017.02
Assistant Manager/ Visual Merchandiser
Footlocker, Foot Action, And Kids Footlocker
2002.11 - 2012.03
Associate of Science - Industrial Electronics
Technical Careers Institute
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