Summary
Overview
Work History
Education
Skills
Timeline
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Darlena Resto

Cookeville,TN

Summary

Dynamic and dedicated professional with experience as a Commercial Vehicle Driver/CNA. Excelling in Customer Service and Route Optimization. Proven ability to enhance passenger satisfaction and safety while maintaining punctuality. Skilled in GPS navigation and crisis management, demonstrating strong work ethic and adaptability in challenging conditions. Demonstrates reliability, adaptability and focus on safety and efficiency. Successfully navigation diverse routes, ensuring timely and safety compliance. and maintaining a clean and safe vehicle inspection. Also I am a Certified CNA and I am able to help in any form of emergency, and I am certified as a Heartsaver CPR/AED First Aide CNA. I have over 30 yrs. CNA experience. And I have been an Experienced Commercial Driver for 8 yrs.

Overview

3
3
years of professional experience

Work History

Commercial Vehicle Driver

Commercial Driver/Contacted
06.2023 - Current
  • Enhanced delivery of riders, efficiency by optimizing routes and adhering to strict schedules and traffic info.
  • Displayed professionalism at all times when interacting with customers or other road users, upholding the company''s image and reputation.
  • Navigated challenging weather conditions, successfully delivering riders on time despite adverse circumstances.
  • Cultivated passenger satisfaction, safety and loyalty throughout each trip.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Performed thorough pre-trip vehicle inspections to ensure safety and cleanliness and operation of vehicle.
  • Assisted with directions and information concerning riders and their destinations.
  • Exceeded expectations in terms of punctuality, contributing to the company''s positive reputation among clientele.
  • Developed strong relationships with clients, exceptional customer service skills.

CNA

Home Instead Senior Care Home
04.2022 - 04.2023
  • Assisted patients with daily living activities, promoting independence and dignity
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Education

CNA/Certification - CNA/CPR/AED FIRST AIDE CERTIFICATION

CPR Nashville
Nashville, TN
08-2024

Associate Degree in Business Management - Business Management

Fleet Business College
Annapolis, MD
06-1997

Skills

  • Effective communication
  • Customer service
  • Safety compliance
  • Strong work ethic
  • Professionalism and punctuality
  • Adaptable to changing conditions
  • Patience and perseverance
  • Patient care
  • First aid
  • Crisis management
  • Route optimization
  • Time management
  • Safe driving practices
  • Defensive driving techniques
  • GPS navigation mastery
  • Problem-solving capacity
  • Excellent in sales and customer service

Timeline

Commercial Vehicle Driver

Commercial Driver/Contacted
06.2023 - Current

CNA

Home Instead Senior Care Home
04.2022 - 04.2023

CNA/Certification - CNA/CPR/AED FIRST AIDE CERTIFICATION

CPR Nashville

Associate Degree in Business Management - Business Management

Fleet Business College

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Darlena Resto