Darlene Acosta
Albuquerque,NM
Summary
Customer-focused professional with a strong background in operations management and administrative support. Proven ability to enhance workflow and boost client satisfaction through effective communication and problem-solving. Experienced in team building and improving operational efficiency across diverse roles.
Overview
2
2
Languages
1
1
Certification
25
25
years of professional experience
Work History
General Assistant
Bernalillo County General Services
Albuquerque, New Mexico
01.2021 - 12.2023
- Assisted with daily operations in Bernalillo County General Services.
- Processed customer orders accurately and efficiently according to established procedures.
- Addressed customer inquiries via phone, delivering timely assistance and enhancing service experience.
- Handled incoming requests and directed them to appropriate personnel.
- Managed inventory and organized supplies, ensuring seamless operational workflow.
- Maintained office supplies by checking inventory levels and ordering items as necessary.
- Facilitated placement of street signs, improving city navigation for residents and visitors.
- Graphic Design business card, advertisements for special events for different departments and programs happening throughout the city and county. Business & Training manuals
Administrative Clerk
City of Albuquerque
Albuquerque, New Mexico
06.2016 - 02.2019
- Managed daily office operations and maintained organized filing systems.
- Scheduled appointments and managed calendars for department staff effectively.
- Organized and maintained records and personnel files to support administrative functions and improve office efficiency.
- Performed data entry and 10-key functions for precise record keeping and efficient data management.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Received and recorded registration fees to maintain accurate financial records.
- Coordinated softball registration process, ensuring accurate entry of scores and timely player updates.
- Managed customer service calls, providing assistance and resolving concerns promptly.
- Supported all office tasks to enhance workflow and productivity.
Enrollment Specialist
Presbyterian Health Plan
Albuquerque, New Mexico
01.1999 - 03.2013
- Assisted members with enrollment processes and eligibility verification.
- Processed applications using enrollment software and data management systems.
- Educated members on benefits, coverage options, and health plan features to enhance understanding and utilization of services.
- Coordinated communication between healthcare providers and plan members to ensure clarity and timely information exchange.
- Resolved customer service inquiries regarding healthcare insurance authorizations for medical procedures, ensuring adherence to policies and timely approvals.
- Trained new staff on enrollment practices and customer service techniques.
- Collaborated with government HR accounts to manage employee enrollment activities.
- Managed patient registrations for surgical, radiology, and emergency care departments.
- Coordinated with legal, claims, pharmacy, marketing, and accounts payable departments for streamlined operations.
- Partnered with IT team to successfully rebuild our operational system.
Recreation Leader
City of Albuquerque
Albuquerque, New Mexico
04.2020 - 2021
- Developed a variety of recreational activities that met the needs of different age groups.
- Assisted with the planning, organizing and supervision of recreation activities for children and adults.
- Supervised participants, promoting safety and enjoyment during activities.
- Organized before and after school activities, creating a structured environment for students.
- Managed calls and assisted with registration process, enhancing customer support experience.
- Executed data entry tasks, accurately inputting daily spreadsheet payments related to field trip expenses.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05-1989
Skills
- Inventory management
- Team building
- Customer service
- Administrative support
- Office administration
- Record keeping
- Spreadsheet management
- Scheduling appointments
- Calendar management
- Expense tracking
- File organization
- Workflow optimization
- Workload management
- Delivery routing
- Program coordination
- Event planning
- Document handling
- Report preparation
- Inventory replenishment
- Conflict resolution
- Problem resolution
- Strong communication
- Communication management
- Team building
- Active listening
- Problem-solving
- Creative problem solving
- Visual communication
- Multi-line management
- [Software] proficient
- Advanced MS office suite
- Database entry
- Proofreading
- Scheduling
- Multi-line management
- Event planning
- Document handling
- Scheduling
Languages
English
Professional
Spanish
Limited
Certification
- FEMA Certification
- City of Albuquerque-Drivers Operation License
- Bernalillo County-Drivers Operation License
Affiliations
- AMA Creations By: Darlene Small Business
Timeline
General Assistant
Bernalillo County General Services
01.2021 - 12.2023
Recreation Leader
City of Albuquerque
04.2020 - 2021
Administrative Clerk
City of Albuquerque
06.2016 - 02.2019
Enrollment Specialist
Presbyterian Health Plan
01.1999 - 03.2013
High School Diploma -
Albuquerque High School