DARLENE A. CROSBY
Warrensburg,Missouri
Summary
Dynamic professional with a proven track record at Walmart, excelling in problem-solving and adaptability. Skilled in QuickBooks Pro and Microsoft Office, I have effectively led teams, optimized operations, and implemented successful campaigns, consistently exceeding customer expectations and enhancing overall efficiency. Committed to delivering results and fostering a collaborative work environment.
Overview
37
37
years of professional experience
Work History
Caregiver
Private household
Warrensburg, MO
08.2023 - Current
- Facilitated safe transfers between bed, chairs, and vehicle for enhanced mobility.
- Organized and distributed medications to ensure proper dosage and timing.
- Educated client on medication management.
- Established therapy goals by selecting engaging activities for participation.
- Monitored client's health and well-being, reporting significant changes to appropriate parties.
- Provided emotional support to the client during difficult times.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on medical equipment.
- Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
Volunteer
Care Connection
Warrensburg, MO
10.2023 - 05.2024
- Fielded phone calls, engaged with visitors and clientele.
- Prepared and made daily bank deposits.
- Proactively sought work assignments. Management recognized smoother operations when I was present.
Associate (Deli and Bakery)
Walmart
Warrensburg, MO
09.2021 - 08.2023
- Requested to be cross-trained within the department to help management resolve a staffing problem due to coworkers' absenteeism.
- Management agreed, so I trained in all positions and regularly performed in any departmental role during coworkers' absences.
- Led customers to desired products and took orders for catering or customized products.
- Assisted with monthly inventory, and because of speed, assisted in two additional departments after the deli/bakery inventory was completed.
Administrative Assistant
Center for Human Services
Sedalia, MO
05.2017 - 09.2021
- Managed incoming phone calls, greeted visitors and assigned badges.
- Distributed incoming faxes to appropriate personnel.
- Maintained the database of client records for Pettis, Saline, and Johnson counties.
- Pulled documentation for quality assurance audits and alerted management of any discrepancies or deficiencies.
- Recorded minutes of monthly departmental meetings and forwarded a copy to executive management.
- Purchased office supplies & equipment for Clay county and performed procurement activities for entire company in co-worker's absence.
Co-President
Chris T's Accounting & Tax Service
Warrensburg, MO
12.2016 - 01.2018
- Obtained business licenses for regulatory compliance.
- Recorded corporate income & expenses.
- Completed tax forms for both the clients and the corporation.
Secretary/Accountant
ITH Staffing
Midland, MI
05.2012 - 05.2013
- Compiled and analyzed survey results to identify trends; delivered written findings to management.
- Communicated with contractors to secure license information.
- Reviewed credit data to decide on release of customer orders that surpass credit limit.
- Updated customer pricing information in the computer system.
- Recorded journal entries during month-end procedures.
- Analyzed vendor invoices to develop effective cost formula for new computer system transition from Great Plains to SAP software
General Office Clerk
Manpower
Saginaw, MI
02.2011 - 11.2011
- Created service entry sheets (using SAP computer software) to process vendor invoices.
- Advanced from Scan Operator position to higher responsibility.
Accounting/Secretarial
Triangle Temporaries
Raleigh, NC
06.2008 - 07.2010
- Matched vendor invoices with purchase orders.
- Tracked expenditures by both vendor name and budget code.
- Verified accuracy of travel vouchers & submitted for payment.
Office Manager
The Chesson Company
Raleigh, NC
01.2006 - 06.2008
- Maintained accounting records for 7 entities.
- Computerized manual accounting records including installation of QuickBooks Pro.
- Conceived and created Excel workbook to disseminate information to corporate management.
- Reconciled bank statements and verified balance with general ledger.
- Created and submitted 1099 forms as well as created corporate financial statements.
- Purchased office furniture and supplies.
President
Productive Office Solutions
Raleigh, NC
11.2002 - 08.2004
- Interpreted clientele’s needs and expedited appropriate solutions.
Accounts Receivable Clerk
Elinvar
Raleigh, NC
11.1999 - 11.2002
- Scheduled and confirmed appointments to optimize operational efficiency.
- Billed insurance carriers and followed up on unpaid healthcare claims to ensure timely payments.
- Generated and dispatched customer statements for accurate account management and consistent cash flow.
Collections
AccountTemps
Raleigh, NC
07.1999 - 11.1999
- Created invoices and collected delinquent payments from customers (domestic and international).
Tutor
Meredith College
Raleigh, NC
09.1997 - 12.1997
- Tutored students individually in Statistics.
Store Manager
The Supply Centers
Raleigh & Cary, NC
09.1988 - 04.1990
- Hired, trained, supervised, and terminated (as necessary) a staff of 10 to 15 employees.
- Created weekly work schedules for employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate daily opening and closing duties.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help increase sales.
Education
Bachelor of Science - Accounting
Meredith College
Raleigh, NCBachelor of Science - Business Administration, Concentration Marketing, Cum Laude
Meredith College
Raleigh, NCSkills
- Self-motivation
- Analytical skills
- Adaptable and flexible
- Problem solving
- Purchasing and procurement
- Microsoft Office
- Windows 11
- QuickBooks Pro
- Peachtree
- Minitab
- SoftPak
- Microsoft Dynamics
- SAP
- SpendMap
- Ecopy
- Kronos
- 10-Key by touch
- Type 45 wpm with 98% accuracy
Work Preference
Work Type
Full TimePart TimeContract WorkLanguages
English
Native language
Spanish
Beginner (A1)
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer
Care Connection
10.2023 - 05.2024
Caregiver
Private household
08.2023 - Current
Associate (Deli and Bakery)
Walmart
09.2021 - 08.2023
Administrative Assistant
Center for Human Services
05.2017 - 09.2021
Co-President
Chris T's Accounting & Tax Service
12.2016 - 01.2018
Secretary/Accountant
ITH Staffing
05.2012 - 05.2013
General Office Clerk
Manpower
02.2011 - 11.2011
Accounting/Secretarial
Triangle Temporaries
06.2008 - 07.2010
Office Manager
The Chesson Company
01.2006 - 06.2008
President
Productive Office Solutions
11.2002 - 08.2004
Accounts Receivable Clerk
Elinvar
11.1999 - 11.2002
Collections
AccountTemps
07.1999 - 11.1999
Tutor
Meredith College
09.1997 - 12.1997
Store Manager
The Supply Centers
09.1988 - 04.1990
Bachelor of Science - Accounting
Meredith College
Bachelor of Science - Business Administration, Concentration Marketing, Cum Laude
Meredith College
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