Darlene Adams
Denver,Co.
Summary
Versatile managing director with a track record of success in all aspects of organizational management. Skilled in building strong partnerships, leading teams, and creating effective tactical plans to achieve strategic objectives. Demonstrated expertise in healthcare operations, bringing valuable insights and experience to drive operational excellence. A results-oriented leader who consistently delivers exceptional outcomes and thrives in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Director of Operations - Contract
La Bella Fleur Healthcare and Birthing Center, Inc.
06.2024 - 09.2024
- Contracted for development and implementation of policies and procedures for six clinics, ensuring compliance with industry regulations and standards
- Managed team of three office managers, providing guidance and support to optimize operations and streamline processes
- Analyze and optimized work flows to enhance patient experience and streamline processes for exceptional service delivery
- Assisted in development and implementation of health and safety protocols and compliance with regulatory standards.
Practice Manager
Oak Street Health
07.2023 - 05.2024
- Managing daily clinic operations, and drive key metrics of key performance
- Developed close working relationships with front office and back office staff.
- Hire, train, coach, mentor and manage multi-disciplinary team of greater than 15 employees including Medical assistants, Registered Nurse, Medical Scribes and Community Health Worker
- Lead implementation of in-clinic operational initiatives, including training team on new initiatives and workflows
- Build and monitor provider schedules.
Practice Administrator
Stride Community Health Center
08.2021 - 04.2023
- Managed daily practice operations for STRIDE's Largest clinic
- Provided direct oversite of budget/supply management for operations and support staff
- Collaborated with interdisciplinary team to maintain high degree of patient satisfaction and high-quality care
- Reviewed data and completes reports to ensure Key Performance Indicators meet target
- Collaborated with human resources for staffing and performance needs or concerns of direct staff
- Addressed and remedied all patient or team member issues.
- Led multi- system wide projects including: COVID-19 Treatment Opportunity Project
- Led cross training of medical front desk staff and dental front desk staff to integrated team model
Executive Director
Rosemark at Mayfair Park
07.2020 - 04.2021
- Managed day-to-day operations of facility Supporting 90 residents while maintaining high degree of resident satisfaction
- Direct Management of multi-department directors
- Managed aspects of Human Resources, serving as site level HR leadership, including hiring firing, recruiting and managing all levels of community staff
- Maintained census and budget goals in conjunction with sales and marketing team
- Monitored and reported on monthly income statement
- Maintained proper staffing, community supplies and activities
- Led quality assurance team to maintain standards of care and policies and procedures that align with state regulations according to CDPHE
Assistant Executive Director
Pegasus Senior Living /Brookdale Senior Living
02.2018 - 08.2020
- Assisted in overseeing operations of Assisted living and independent living in partnership with Executive Director
- Assisted in transition of ownership from Brookdale to Pegasus senior living
- Performed human resource functions and people management of staff and leadership
- Developed community budget and strategy for capital expenditures
- Contract management
- Partnered with department leadership in planning for staff training according to CDPHE regulations
- Performed and managed finance functions, including coding of invoices from accounts payable, and reviewing and approving for accounts payable
- Assumed role of Interim Executive Director during leadership transitions
Physical Therapist Assistant - Lead
Brookdale Senior Living
04.2008 - 01.2018
- Covered management duties in absence of therapy director on-site and sister communities
- Managed and planned levels of service for patients, and daily schedules for therapy staff
- Provided Physical therapy treatments in skilled nursing facility, according to plan of care established by physical therapist
- Completed daily documentation for each patient treatment.
Education
MBA -
University of Phoenix
Denver, Co 01.2019
Bachelor of Science -
University of Phoenix
Denver, Co 03.2012
Occupational associate degree - Physical Therapist Assistant -
Pima Medical Institute
Denver, Co 07.2006
ALR Administrator license -
Assisted Living Administrator Training
Denver, NC09.2019
Skills
- Strategic planning and execution
- Strategic Planning
- Risk Mitigation
- Operations Oversight
- Quality Assurance
- Process Improvement
- KPI Tracking
- Workforce Planning
- P&L Management
- Staff Management
- Culture Building
Timeline
Director of Operations - Contract
La Bella Fleur Healthcare and Birthing Center, Inc.
06.2024 - 09.2024
Practice Manager
Oak Street Health
07.2023 - 05.2024
Practice Administrator
Stride Community Health Center
08.2021 - 04.2023
Executive Director
Rosemark at Mayfair Park
07.2020 - 04.2021
Assistant Executive Director
Pegasus Senior Living /Brookdale Senior Living
02.2018 - 08.2020
Physical Therapist Assistant - Lead
Brookdale Senior Living
04.2008 - 01.2018
MBA -
University of Phoenix
Bachelor of Science -
University of Phoenix
Occupational associate degree - Physical Therapist Assistant -
Pima Medical Institute
ALR Administrator license -
Assisted Living Administrator Training
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