Darlene Adams
Onalaska
Summary
Dynamic customer service professional with a proven track record at Magnum LTC, enhancing client satisfaction through effective problem-solving and empathetic communication. Skilled in team leadership and time management, I streamlined processes to boost service efficiency, achieving significant improvements in customer service rankings. Committed to delivering exceptional results in fast-paced environments.
Offering strong organizational and interpersonal skills, eager to learn and develop in spa management setting. Brings understanding of customer service and business operations, ready to acquire industry-specific knowledge. Ready to use and develop administrative and customer service skills in [Desired Position] role.
Overview
13
13
years of professional experience
Work History
Customer Service
Magnum LTC
09.2022 - 07.2025
- Provided excellent customer service by addressing concerns promptly and professionally.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Verified patients had positive experience by providing exemplary customer service.
- Streamlined order processing for faster customer service and increased satisfaction.
- Provided exceptional customer service, addressing client concerns with professionalism and empathy.
- Improved customer service rankings by resolving issues quickly and accurately.
Commissary Lead
Canteen Vending
06.2017 - 08.2022
- Collaborated with management to develop strategies for continuous improvement in production processes.
- Streamlined production line efficiency by optimizing team collaboration and organization.
- Assisted in training new hires, ensuring they quickly became proficient in their job responsibilities.
- Facilitated inventory audits regularly, enabling accurate forecasting for future ordering requirements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Northside Manager
Service Master
11.2012 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw 10 employees and cleaned 25 buildings.
- Did weekly inspections and filled in for employees when needed.
- Kept detailed records of building cleanings.
Education
No Degree - License in Cosmetology
IBA
Monona WI05-1986
High School Diploma -
Marshall High School
Marshall, WI05-1985
Skills
- Providing customer service
- Customer service representation
- Customer service understanding
- Customer service and retention
- Customer service and satisfaction
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Timeline
Customer Service
Magnum LTC
09.2022 - 07.2025
Commissary Lead
Canteen Vending
06.2017 - 08.2022
Northside Manager
Service Master
11.2012 - 04.2017
No Degree - License in Cosmetology
IBA
High School Diploma -
Marshall High School
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