Darlene Alicea-Morel
West Palm Beach
Summary
Dynamic and results-oriented professional with a proven track record at Top Dollar Pawn, where I enhanced team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in multitasking and communication, I excel in fast-paced environments, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Domestic Engineer
Self Employed
08.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Volunteer at Forest Hill Elementary 2024 and 2025 assisting with The Book Fairs and Picture Day
Assistant Team Leader
Top Dollar Pawn
04.2008 - 07.2013
- Managed team workload to reach production targets.
- Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Delegated daily tasks and addressed employee questions.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Managed day-to-day operations of the department
- Conducted new-hire trainings.
- Supervised several co-workers.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Opened and closed the store, made sure all jewelry and merchandise was put on sales floor properly.
- Did monthly inventory with merchandise in the safe and on the sales floor.
- Made daily bank deposits and ensured there was enough money in cash registers.
- Assisted in sales , writing loans, and giving loan amounts based on merchandise.
- Priced merchandise going out for sale.
Education
GED -
Santaluces Community High School
West Palm Beach, FLSkills
- Bilingual
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Spanish
Bilingual
I can Speak, Read and Write in spanish
Timeline
Domestic Engineer
Self Employed
08.2013 - Current
Assistant Team Leader
Top Dollar Pawn
04.2008 - 07.2013
GED -
Santaluces Community High School
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