Assistant Team Leader
Ollie's Bargain Outlet
Glen Burnie, Maryland
09.2025 - Current
- Facilitate communication between team members and management to improve workflow.
- Support team leader in monitoring daily sales activities and customer feedback.
- Resolve conflicts among team members to maintain a positive work environment.
- Evaluate team performance and provided constructive feedback to promote growth.
- Assist in setting up promotional displays to increase customer engagement.
- Promote a culture of continuous improvement by sharing best practices among staff.
- Manage daily operations, delegating tasks and monitoring performance.
- Monitor new team members, track current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Monitor workflow and identified areas for improvement in order to maximize productivity levels.
- Provide technical support to team members when needed.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Encourage teamwork among staff members by recognizing individuals' contributions towards overall success.
- Communicate effectively with management regarding any issues related to personnel or operations.
- Implement changes based on feedback from senior management or customers.
- Conduct performance reviews for each individual member of the team, providing feedback where necessary.
- Ensure that all team members were aware of their responsibilities and deadlines for completion of tasks.
- Manage employee relations including disciplinary actions if required.
- Set goals and objectives for the team in line with organizational objectives.
- Develop strategies to increase efficiency within the team by streamlining processes and procedures.
- Maintain a positive working environment within the team by resolving conflicts between members as needed.
- Coordinate merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
- Assess current systems and processes in order to identify potential improvements.
- Provide guidance to team members on various aspects of their job roles.
- Implement effective strategies for resolving customer complaints in a timely manner.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivate and empower team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Offer training and support to keep team members motivated and working toward objectives.
- Coordinate daily operations, ensuring team adherence to company policies and procedures.
- Foster a culture of continuous improvement, encouraging innovation and efficiency.
- Maintain open lines of communication with senior management, reporting team progress and challenges.
- Monitor team workload to prevent burnout and ensure equitable task distribution.
- Identify the needs of customers promptly and efficiently.