Darlene Boateng
Woodbridge,VA
Summary
Patient and dedicated ESL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over 16 years of classroom experience at the elementary level. Easily manages both large and small classes using adaptable strategies that appeal to diverse personalities, backgrounds and learning types. Accustomed to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.
Overview
22
22
years of professional experience
Work History
ESOL Teacher
Prince William County Public Schools
01.2007 - Current
- Developed and taught ESL curriculum to improve students' speaking, listening, reading, and writing abilities.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
- Increased ESOL students' English language proficiency levels by using language-rich strategies, graphic supports, vocabulary strategies and differentiation.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Created new lesson plans based on content and language objectives.
- Administered and graded tests and assignments to evaluate student progress.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Provided individual mentoring and special tutoring to struggling students.
- Attended workshops to learn about student motivation and engaging learning activities.
- Facilitated class discussion to help students work through questions and expand understanding.
Call Center Customer Service Specialist
Comcast
05.2001 - 06.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
Education
Master of Arts - Teaching English As A Second Language
American University
Washington, DCBachelor of Arts - Linguistics
University of Pittsburgh
Pittsburgh, PASkills
- IEP Comprehension
- English as a Second Language
- Group and Individual Instruction
- Instructional Strategies
- Interactive Teaching
- Different Learning Styles
- Progress Reporting
- Building Relationships
- Vocabulary Enrichment
- Self-Contained Classrooms
- Team Teaching
- ELL Accommodations
Languages
Spanish
Limited Working
Timeline
ESOL Teacher
Prince William County Public Schools
01.2007 - Current
Call Center Customer Service Specialist
Comcast
05.2001 - 06.2004
Master of Arts - Teaching English As A Second Language
American University
Bachelor of Arts - Linguistics
University of Pittsburgh