DARLENE BROWN
Burnsville,MN
Summary
Executive Housekeeper with 6 years providing superior cleaning services in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
14
14
years of professional experience
Work History
PCA
All Home Health Care
05.2013 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Executive Housekeeping Manager
Hampton Inn By Hilton
03.2014 - 12.2023
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeper
AmericInn Hotel & Suites
08.2013 - 04.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
PCA
BreakThru Home Care
06.2010 - 08.2012
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Cashier
Walmart
10.2009 - 10.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
South High
St Louis, MO06.1978
Skills
- Cultural sensitivity
- Infection control
- Oxygen therapy
- Personal hygiene assistance
- Meal preparation
- Strong leadership
- Budgeting expertise
- Staff training
- Attention to detail
- Payment Collection
- Customer Service
- Drawer Balancing
Timeline
Executive Housekeeping Manager
Hampton Inn By Hilton
03.2014 - 12.2023
Housekeeper
AmericInn Hotel & Suites
08.2013 - 04.2014
PCA
All Home Health Care
05.2013 - Current
PCA
BreakThru Home Care
06.2010 - 08.2012
Cashier
Walmart
10.2009 - 10.2010
High School Diploma -
South High