Darlene Bruce
Centralia,MO
Summary
Dynamic professional with a 15-year proven track record at TBK Bank, SSB, excelling in consumer lending and fostering teamwork. Demonstrated expertise in improving customer satisfaction and compliance adherence. Skilled in effective communication and attention to detail, significantly enhancing operational efficiency and client relations.
An additional 10-years experience as an Executive/Administrative Assistant in healthcare where I also taught customer service seminars.
Overview
30
30
years of professional experience
Work History
Consumer Underwriter
TBK Bank, SSB
07.2018 - 09.2022
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
Consumer Loan Officer
TBK Bank, Formerly Colorado East Bank And Trust
03.2006 - 07.2018
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
Administrative Assistant
AmeriCredit Financial Services
03.1996 - 09.2005
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Assistant
WillowCreek Hospital
02.1993 - 12.1996
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Associate Of Science - Secretarial Studies And Office Administration
Southwestern Adventist University
Keene, TX05.1976
Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Effective Communication
- Written Communication
- Professionalism
- Word Processing
- Consumer Lending
Affiliations
Associate of Sciences degree
Certified Administrative Professional
Timeline
Consumer Underwriter
TBK Bank, SSB
07.2018 - 09.2022
Consumer Loan Officer
TBK Bank, Formerly Colorado East Bank And Trust
03.2006 - 07.2018
Administrative Assistant
AmeriCredit Financial Services
03.1996 - 09.2005
Administrative Assistant
WillowCreek Hospital
02.1993 - 12.1996
Associate Of Science - Secretarial Studies And Office Administration
Southwestern Adventist University
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