Darlene Camacho

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
• Followed up with patients to reschedule missed appointments.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Processed and over seen voucher program for our Homeless clients and their families.