DARLENE CANAVA

• Lead for Third-Party Billing and Refunds
• Offered advice and direction to help students better understand their account balances.
• Examining and processing third-party billing authorizations for the military, government civilians, and corporate partners within the regulations of the authorization
• Utilizing the different portals for billing military and corporate invoices
• Coding payments for the cashiers accurately
• Adding notes to student’s accounts and the bank mobile refund system

Processes Bank Mobile refunds

• Maintaining the VA open debt spreadsheet for school debts
• Certified with the VA for processing VA Ch33 Post 911 school and student debt letters
• Collaborating with Financial Aid in regard to compliance and claiming tuition assistance
• Researching student’s accounts for refund eligibility
• Posting Yellow Ribbon transactions onto the eligible student’s accounts
• Using a procurement card to pay school incurred debt
• Creating journal entries to reconcile the payment to the ledger accounts
• Creating an expense report in SAP Concur

• Responsible for batch balancing and appropriating the checks to the applicable accounts
• Utilizes the SCS System for Production and the Access system for accounting
• Using analytical and problem-solving abilities to resolve complex problems
• Accurately posting payments to accounts
• Accountable for providing professional customer service to the dealers, lienholders, agents, and customers
• Provided accurate and timely disbursement of payments to the vendors
• Effectively answering any questions, while providing a resolution to any problems
• Assists the Production Specialists in the daily entry of date form contracts
• Responsible for maintaining confidentiality in regard to sensitive information
• Evaluating and correcting the errors on the daily production audit
• Follow through with rejecting contracts
• Initiate check requests for balance refunds
• Prioritizes multiple projects daily while answering multi-line phones quickly and proficiently
• Conducts routine office work to include official memos, letters, and departmental responses.
• Researched billing and invoice problems and resolved issues in compliance with established standards.
• Invoiced customers for purchases of goods and services to adhere to accounting standards and generate revenues.
• Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
• Prepared schedules for month end audits to comply with accounting standards.
• Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
• Entered account information and maintained accounts database to comply with generally accepted accounting standards.
• Identified system errors and applied established company policies and procedures to resolve issues.
• Posted customer payments into general ledger to create data for accounting statements.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Checked documents for errors and accuracy while updating in Access and the SCS..
• Handled day-to-day accounting processes to drive financial accuracy.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Trained and supervised employees on best practices

• Responsible for providing professional administrative support and customer service to 31 divisions throughout the Greater Saint Louis and surrounding areas
• Responsible for preparing and distributing all necessary paperwork to transport defendants to the Missouri Department of Corrections with zero errors in formatting, punctuation, sentence structure, and mathematically calculated incarceration times
• Utilizes the REJIS System for wants and warrants on defendants and NCIC background checks
• Accountable for providing professional customer service to the public, judges, attorneys, defendants, and the U.S
• Marshal Service for both in-person and phone environments
• Assists the Supervising Lieutenant in the daily operation of the office and manages it in their absence
• Responsible for maintaining confidentiality in regard to sensitive information
• Responsible for the ordering and distribution of office supplies while adhering to a fixed budget
• Prioritizes multiple projects daily while answering multi-line phones quickly and proficiently
• Conducts routine office work to include the creation of official memos, letters, and departmental responses.