Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darlene Carreto

Jackson,WY

Summary

A highly motivated employee with a desire to take on new challenges. A problem-solver, multitasker, and time manager at heart. Strong work ethic, adaptable to new environments, and a social listener. Adept at working effectively unsupervised while mastering new skills. Dependable and courteous scheduling coordinator with 2.5 years of experience offering excellent administrative, customer service, and financial management abilities. Trained in hospitality operations and regulations with a demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Considering all, it is an important characteristic to exhibit exceptional customer service while devoted to giving every customer a positive and memorable experience

Overview

9
9
years of professional experience

Work History

Office Manager

Jackson Hole Vacation Condominiums
Jackson, WY
07.2024 - Current
  • Order supplies and equipment to maintain adequate inventory levels.
  • Answer phone calls and emails, route mail, and coordinate courier services.
  • Resolve customer inquiries promptly, while maintaining positive relationships with guests.
  • Track invoices and payments to ensure the accuracy of accounts receivable and payable information.
  • Provide training to new hires on office policies and procedures.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Patient Scheduling Coordinator

St Johns Physicians Clinic
Jackson, WY
12.2021 - 07.2024
  • Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow. Ensuring patients fill out intake forms, and notifying providers of patient status.
  • Became lead, working with multi-disciplinary staff managing 8 clinics, communicating with nurses to improve overall patient experience, care, and response times.
  • Providing Telephone etiquette, directing calls to appropriate staff members and clinics while multitasking using multiple software.
  • Transmitted medical records, documents, orders, and referrals through scanning, faxing, and admitting into programs.

Host

Jackson Hole Airport
Jackson, WY
12.2020 - 09.2021
  • Accommodated transportation, hotel stays, and providing information about Jackson.
  • Performed regular restroom checks, restocked supplies, and handled minor cleaning.
  • Monitoring patient safety and staying attentive to suspicious items left around the departure and arrival areas.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele. Comforting patients who were having emotional breakdowns and needing assistance.
  • Escorted passengers to their designated check in kiosk, car rental pick up, and finding lost and found items.

Archaeological Technician

Forest Service
Laramie, WY
05.2019 - 08.2019
  • Hiked under extreme weather conditions such as muddy, swamps, and steep terrains. Identified artifacts in mountain regions while using compasses, maps, and GIS devices to map out landscapes and carrying 45+lb of equipment.
  • Fulfilled safety protocols and communication skills while compiling research on historic and prehistoric cultures related to target archaeological sites. Documented site activities in detail to produce accurate records, forms and reports.
  • Completed routine surveys, tests, and field monitoring at sites to track landscape covered at Medicine Bow-Rout National Park and Thunder Basin National Grassland

Roller Coaster Operator

Snowking Mountain Resort
Jackson, WY
05.2015 - 08.2018
  • Carried out equipment inspection, and completed reports to support company policy. Did maintenance and kept check of worn vehicle parts to maintain safety and longevity.
  • Instructed customers about functions and safety protocols for handling the ride appropriately. Comforted and assured customers who were anxious and nervous.
  • Shoveling snow, clearing, and digging out the track for sleds to pass by. Lifting and moving 100lb of equipment.

Education

Bachelor of Arts - Archeology

University of Wyoming
Laramie, WY
12.2019

Skills

  • Multiple Data Entry management and Software
  • Customer Service/Patient Relations
  • Organization/Time Management
  • Message/Report Transcription
  • Detail-Oriented
  • Staff Leadership
  • Phone etiquette
  • Bilingual (English/Spanish)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Office Manager

Jackson Hole Vacation Condominiums
07.2024 - Current

Patient Scheduling Coordinator

St Johns Physicians Clinic
12.2021 - 07.2024

Host

Jackson Hole Airport
12.2020 - 09.2021

Archaeological Technician

Forest Service
05.2019 - 08.2019

Roller Coaster Operator

Snowking Mountain Resort
05.2015 - 08.2018

Bachelor of Arts - Archeology

University of Wyoming
Darlene Carreto