Darlene Castonguay-Beane

Assistant Manager

Dairy Queen Grill & Chill

09.1998 - 09.2017

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Implemented staff training programs to elevate service standards and knowledge.