Darlene C. Brown
Capital Heights,MD
Summary
Self-motivated, driven, and determined. Possess excellent management/supervisory skills. Advanced skills in executive administrative, management analyst, and budgetary skills. Full cycle recruiting, talent management, performance management, and strategic planning. Much knowledge on organizational behavior, and organizational development. Confident in ability to perform well in positions involving education, recruiting/human resources, purchase card/contracting, ethics, banking and customer service.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Receptionist
Green Key Recruiting Agency
06.2025 - 07.2025
- Receive incoming calls, screen calls and direct to proper staff and branch.
- Open daily and certified mail/log-in and distribute to proper staff/department. Verify UPS, Fedex, priority certified and send out as needed.
- Interact professionally and ensure excellent services to customers/clients and inside personnel, answering questions and responding to phone and email inquiries.
- Order supplies and monitor the cleanliness of the kitchen area, and all office equipment. Other duties as required.
Administrative Assistant (part time)
Creative Financial Staffing – Recruitment Agency
08.2024 - 05.2025
- Receptionist duties, filing and answering phones/greeting customers.
- Upload patients' medical records and appointments in ICARE System daily.
- Monitor staff leave on excel spreadsheet.
- Development and management of overall fiscal payments and vendor files.
- Ensure binders and files created for office ease of retrieval for auditing.
- Other duties and special projects.
Contractor/Temp
Green Key Recruiting Agency
05.2024 - 06.2024
- Worked on a major project with the HR /Manager due to upcoming audits, coordinating and reorganizing all staff personnel files/folders as well as benefit files.
- Receiving all current and signed personnel actions, job description, training requirements and ensuring that the folders had a checklist with outlining 12 required documents and signage.
- Filing and organizing substantial amounts of documentations for accuracy, concurrences and filing and refiling.
- Retrieval of old boxes of files; going through documents/organizing to show updates and monitoring of what paperwork was required according to policy and procedures due to COVID and staff working at home.
- Repeated the same process to ensure that staff benefit paperwork was in order, e.g., retirement, health insurance and other required documents were in place and filed.
Receptionist/ Office Administrative (Contractor)
Green Key Recruiting Agency
08.2023 - 04.2024
- Support (5) Attorneys; oversee calendars, prioritize meetings and appointments and conference room scheduling.
- Opening large volume mail daily; requiring stamping date, organizing, scanning and distribution to attorneys.
- Conduct clerical duties such as filing, copying, scanning, emailing, conducting certified/priority mailing, and preparing correspondence as requested.
- Receive incoming calls; make calls to courts, doctor offices to verify information; conduct priority projects, open and close files as well as servicemen verification.
- Use databases such as SDAT, Pacer, Maryland Judiciary Case Search and Hub Spot to search client information and cases.
- Interact professionally and ensure excellent services to customers/clients and inside personnel, answering questions and responding to phone and email inquiries.
- Generate monthly poster meter, garnishment, and all IRS reports and invoices to be sent to the Business/financial Manager.
- Assist Paralegal with clients home owner association payments and sending out notification/legal documents and ensuring file is made for each client.
- Order supplies and monitor the cleanliness of the kitchen area, and all office equipment. Other duties as required.
Administrative Assistant/Receptionist (Contractor)
Green Key Recruiting Agency
03.2023 - 07.2023
- Management of front desk; welcome visitor and guest, monitor calendar, conference rooms, receive mail from all sources supplies/packages. Send out UPS and Freight requests. Received all supplies, tools, project items in Coupa system. Manage invoices and ensure payments are directed to the correct point of contact. Conduct supplies and other office items for timely ordering. Monitored kitchen/snacks for cleanliness, timely ordering. Typed memorandums, emails, flyers, and signages for directions. Prepares meeting agenda, finalized minutes for staff/team and operations meetings.
- Ensures all filing of invoices were organized in proper assigned books. Manage the checks coming in from other companies, ensuring that they were copied and forward to HR at headquarters via UPS priority mailing. Keep accurate records of accounts receivables. Participate in new employee onboarding and special projects as required.
Human Resources Assistant (Contractor)
Green Key Recruiting Agency
03.2022 - 10.2022
- Work closely with Sr. Talent Managers determine the needs for their business as well as the most cost-effective, creative, and time-efficient way to approach each opening. Handle full-cycle recruitment processes; correspond with candidates for availability dates/scheduling, manage administrative processes including interviewing candidates to screen for potential meetings with Hiring Managers.
- Work with Sr. Talent Manager to learn and develop relationships, profiles, and recruiting strategies. Drives the recruiting process by conducting phone interviews in an effort to deliver high-quality candidates to hiring managers within a timeframe and keeping them informed about the status of both their requisition and candidate activity. Uses Indeed databases to post positions, refresh, pause and all processes into hiring. Campaign various positions indeed for ease of operation and budgeting ease. Knowledge of other platforms, networking, and other creative sources as learned in the recruiting tool to proactively target candidates.
Office Assistant/ Receptionist (Contractor)
Green Key Recruiting Agency
01.2021 - 01.2022
- Handle full administrative and customer service duties as receptionist/office assistant. Greeting customers, contractors, visitors as well as always ensuring sign-in COVID guidance and safety measures. Ensure that phones are professionally answered and assisting customers in a friendly manner and providing accurate information. Opening daily mail; assist with setting up for lunches for meeting/setting up conference rooms. Organizing filing systems and ordering supplies. Stocking each floor's coffee/snacks and ensuring all other supplies were available on each floor and other building areas adjacent to the main location.
- Develop spreadsheet for budget, keeping account of receipts for daily deliveries of food/drinks etc. Designed flyers and general correspondence as required.
Administrative Assistant
Human Resources Institute
01.2019 - 01.2021
- Manage the overall process for scheduling of federal government training with many agencies. Using a database to schedule and receive payment for training. Organize classrooms with necessary booklets and materials for a successful learning experience. Order lunches and organize timely preparation for the entire training year. Ensure that online training (Zoom; Microsoft Teams) was setup due to COVID. Distribute calendar of classes/training for the year, monitored and updated HR Website.
- Provide guidance to students for those enrolling in multiple certificate training opportunities. Coordinated projects (meetings, training, surveys, etc.) Coordinated communication with the Director of Human Resources and helped with special projects and database updates of students, address, Department of Veterans Affairs – RETIREE - Supv. Purchase Card Manager –
Supv Purchase Card Manager
Department of Veterans Affairs
01.2010 - 01.2017
- Budget: Supported and monitored the office control points, ensuring that all purchase card invoices, equipment, tuition, and training were paid appropriately using the proper control points, budget object codes, and accounting string information. Monitor and assist fiscal/finance in ensuring cardholders have correct menus and accounting fund control points. Ensure open purchases/transactions are obligated and purchase orders are created, accurately reconciled, and transactions closed. Provide oversight and US Bank management; ensure that visa cards dollar amounts are accurate in Integrated Financial Consolidated Automation Program (IFCAP) and US Bank.
- Generate spend report for designated areas to monitor and review dollar amounts being spent for various merchants and reconciliations of dollar amounts. Work closely with IFCAP helpdesk to assist cardholders with menus, spending, increase/decreases to purchase card/visa accounts. Utilizes Microsoft excel, Macros, Info path, and share point.
- Reports: Prepare monthly and quarterly MQAS purchase card audits to ensure compliance and regulations as outlined in Handbook 1730.1; VA FSC regulations, SOPs and Procurement manuals/guidelines.
- Prepare PC quarterly VA 10-0427 report, Fiscal Year Purchase Card Spend, and provide input for quarterly Financial Indicator report for purchase card timely Reconciliations.
- Prepare and print weekly/ month reports to review purchase card transactions/status. Conduct VHA Annual PC Certification reviews and quarterly PC audits meeting all required monitors. Generating multiple reports for program management/oversight using macros.
- Management/Leadership: Coordinate annual training for purchase card holders approving officials, PCPC/ Dispute Officer as well as monitor online 2-year refresher training requirements. Ensures appropriate delegation of authority has been issued to all cardholders, including those with authority up to the micro-purchase limit and those warranted with single purchases authority exceeding the micro-purchase limits.
- US Bank management and oversight; ordering and canceling new purchase cards. Participates and conducts monthly conference calls; and surveys on the various phases of the program to determine areas needing improvement for each facility. Conduct interviews for hiring; mid-year/end of year appraisal; and approve leave for purchase card program coordinators in St. Louis, North Carolina, and Denver.
Management Analyst
Department of Veterans Affairs
01.2005 - 01.2010
- Provides effective flow of information between the Under Secretary for Health Operations & Management, National Leadership Board (NLB), Executive Committee (EC), and seven sub-committees. Prepare reports, surveys, powerpoint presentations, briefing materials, and white paper. Draft and finalize all reports and the NLB/EC minutes as well as other correspondence. Provide oversight of the Executive Decision Memorandums for review, funding, and editing before routing to DUSHOM for action/approval of all committee requests.
- Conferences/Leadership Management: Coordinate activities of the Network Director Conference and VHA Conference Calls, including logistical arrangement, development of meeting agendas, and distribution of materials associated with meeting. Participate in updating and revising NLB policy and procedures, and overall assessment of the NLB and subcommittees. Provides supervision to NLB staff. Attends and presents at high level meetings, briefings, and conference calls. Monitor and track all congressional correspondence, white papers for the VA Secretary (00), Under Secretary of Health (10), and Deputy USH for Operation and Management 10N signatures via use of excel spreadsheet. I continue to review and edit internal, VISN correspondence, and assist the Health System
Administrative Officer
Department of Veterans Affairs
01.2001 - 01.2005
- Maintained/monitored the office control points, ensuring that all invoices, equipment, travel and tuition were paid appropriately using the proper control points, a $5M residency disbursement program, tracking and matching resident rotation experiences at the DC VA MC. Obligate quarterly dollar amounts for the entire year with assigned C number for ensuring payment of various services for (Neurology, Surgery, Dental, Medical Services) at medical schools/universities invoices. Participate in annual budget forecasting and projection. Distributed monthly TEMPO report to the Medical Center Director indicating the medical center’s overall education mandatory training requirement progress/success.Coordinate the DC VA Medical Center annual residency graduation certificate program and Medical center senior leadership training retreats.
Education
High School - undefined
Bladensburg Senior High
Bladensburg, MDCertificate Program - Business Courses
Prince George's Community College
Largo, MDSkills
- Microsoft Office Suite/ Excel/ PowerPoint
- Purchase Card Manager/Contracting
- Supervisory
- Office Publisher
Certification
VA Training Course/Certificate: - Effective Writing Workshop - Federal Budget Skills Correspondence Shadowing Experience - Purchase Card/Contracting Training - 2011 New Supervisory Training - FAR Training 2016
Accomplishments
Received Presidential Award and many others for outstanding work.
Timeline
Receptionist
Green Key Recruiting Agency
06.2025 - 07.2025
Administrative Assistant (part time)
Creative Financial Staffing – Recruitment Agency
08.2024 - 05.2025
Contractor/Temp
Green Key Recruiting Agency
05.2024 - 06.2024
Receptionist/ Office Administrative (Contractor)
Green Key Recruiting Agency
08.2023 - 04.2024
Administrative Assistant/Receptionist (Contractor)
Green Key Recruiting Agency
03.2023 - 07.2023
Human Resources Assistant (Contractor)
Green Key Recruiting Agency
03.2022 - 10.2022
Office Assistant/ Receptionist (Contractor)
Green Key Recruiting Agency
01.2021 - 01.2022
Administrative Assistant
Human Resources Institute
01.2019 - 01.2021
Supv Purchase Card Manager
Department of Veterans Affairs
01.2010 - 01.2017
Management Analyst
Department of Veterans Affairs
01.2005 - 01.2010
Administrative Officer
Department of Veterans Affairs
01.2001 - 01.2005
High School - undefined
Bladensburg Senior High
Certificate Program - Business Courses
Prince George's Community College
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