Restaurant Hostess
Kiki's Breakfast Cafe
2021 - 2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen staff to communicate wait times and special requests.
- Assisted in training new hosts on customer service standards and procedures.
- Ensured cleanliness and organization of the dining area for optimal guest experience.
- Handled guest inquiries and complaints, promoting satisfaction and repeat visits.
- Monitored dining area for guest needs, proactively providing assistance as required.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.