Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darlene Cooper

Albany,NY

Summary

Accomplished Pharmacy Technician with a proven track record at Albany Medical Center Hospital, enhancing pharmacy operations and patient satisfaction through expert medication dispensing and inventory management. Demonstrates exceptional problem-solving abilities and team collaboration, significantly streamlining drug distribution processes. Committed to maintaining confidentiality and adhering to HIPAA, ensuring high-quality patient care.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Technician 2

Albany Medical Center Hospital
05.2015 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician

Walgreens
09.2009 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Managed opening and closing duties for pharmacy.

Education

Catholic Central High School
Troy, NY
1994

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • Pharmacology knowledge
  • HIPAA
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Labeling Accuracy
  • Drug safety
  • Stocking shelves
  • Interpreting and Processing Medication Orders
  • Healthcare regulations
  • Medication labels
  • Drug Inventory Management
  • Prescription Interpretation

Certification

PTCB certified


NYS licensed

Timeline

Pharmacy Technician 2

Albany Medical Center Hospital
05.2015 - Current

Pharmacy Technician

Walgreens
09.2009 - Current

Catholic Central High School

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Darlene Cooper