Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Darlene Cooper

Food Service Worker
Roanoke,VA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Monumental Life Insurance Company
Roanoke, Virginia
04.2006 - 07.2008
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained complex digital filing system for financial information.
  • Handled client correspondence and tracked records to foster office efficiency.

Office Assistant

Adecco
Roanoke, Virginia
10.2005 - 03.2006
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Executed record filing system to improve document organization and management.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.

Front Desk Receptionist

Patrick Henry Hotel
Roanoke, Virginia
08.2003 - 05.2004
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.

Medical Records Specialist

Carilion Roanoke Memorial Hospital
Roanoke, Virginia
07.2002 - 02.2003
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Adhered to all facility, company and legal guidelines.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Received and processed medical records requests.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Interacted and communicated easily with department personnel and public.
  • Maintained patient charts and accurately recorded new information.
  • Received and routed medical records.

Task Management

Transamerica Real Estate Tax Service
Roanoke, Virginia
02.1999 - 01.2002
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.

Administrative Assistant

American Red Cross
Norfolk, VA
05.1997 - 12.1998
  • Executed record filing system to improve document organization and management.
  • Maintained complex digital filing system for financial information.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Order Entry Clerk

QVC Chesapeake, INC
Chesapeake, VA
09.1996 - 01.1997
  • Processed payments, including credit and debit card transactions.
  • Completed accurate order entry, including data verification.
  • Communicated with customers to answer questions and perform account maintenance.
  • Assisted customers with product and service selections.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.

Education

No Degree - Administration

Naval Technical Training Center
Pensacola, FL

High School Diploma -

Winyah Senior High School
Georgetown SC
06.1981

Skills

  • Office administration
  • Routing Mail
  • Faxing Paperwork
  • Records management
  • Scheduling
  • Organizing Mail
  • Mail handling
  • Administrative support
  • Correspondence Handling
  • Program Files Maintenance
  • Transporting Files

Timeline

Administrative Assistant

Monumental Life Insurance Company
04.2006 - 07.2008

Office Assistant

Adecco
10.2005 - 03.2006

Front Desk Receptionist

Patrick Henry Hotel
08.2003 - 05.2004

Medical Records Specialist

Carilion Roanoke Memorial Hospital
07.2002 - 02.2003

Task Management

Transamerica Real Estate Tax Service
02.1999 - 01.2002

Administrative Assistant

American Red Cross
05.1997 - 12.1998

Order Entry Clerk

QVC Chesapeake, INC
09.1996 - 01.1997

No Degree - Administration

Naval Technical Training Center

High School Diploma -

Winyah Senior High School

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Darlene CooperFood Service Worker