Summary

Overview

Work History

Education

Skills

Languages

Hobbies and Interests

References

Timeline

DARLENE COPPER HAYSE

Leader, Influencer & Advocate

ELIZABETHTOWN,US

Summary

Account Consultant with 8+ years of experience in client relations and operational efficiency, known for driving process improvements and fostering strong team dynamics. Proficient in leadership, logistics, and customer service, delivering innovative solutions to enhance client satisfaction. Committed to leveraging expertise in project management and communication to achieve exceptional results and strengthen brand loyalty.

Overview

years of professional experience

Work History

Consultant, Data Entry

Hayse Paths LLC

Elizabethtown, US

11.2024 - Current

Night Supervisor

Home Depot

01.2020 - 12.2023

Escalation and client relations, sales and returns
Manage client relations for appliance deliveries, enhancing satisfaction through effective solutions.
Coordinate with teams to streamline returns, reducing turnaround time and improving customer experience.
Provide exceptional support, ensuring clients feel valued, contributing to a positive company reputation.
Analyzed delivery processes to identify inefficiencies, implementing improvements that led to noticeable gains in operational efficiency.
Coordinated with cross-functional teams to streamline return processes, reducing turnaround time and fostering a seamless customer experience.
Developed a comprehensive client feedback system, gathering insights that informed service enhancements and strengthened brand loyalty.
Provided exceptional service support, ensuring clients felt valued and heard, which contributed to a positive company reputation.
Managed client relations for appliance deliveries, enhancing satisfaction through effective solutions and resulting in improved client retention.
Developed a comprehensive client feedback system, gathering insights that informed service improvements and strengthened brand loyalty.
Manage night shift operations, ensuring timely order fulfillment for diverse clientele.
Streamlined supply processes, enhancing client satisfaction and operational efficiency.
Develop strong client relationships, fostering trust and repeat business.
Coordinate with team to resolve logistical challenges, ensuring seamless service delivery.
Contribute to measurable improvements in customer retention and service quality.
Supervised nightly operations, ensuring timely order fulfillment, which enhanced client satisfaction and loyalty.
Trained and mentored team members to improve efficiency, fostering a collaborative environment that boosted overall productivity.
Analyzed inventory levels and optimized supply chain processes, leading to substantial improvements in stock management and reduced waste.
Streamlined communication between departments, enhancing service delivery and ensuring client needs were met promptly.
Maintained accurate records of orders and deliveries, ensuring compliance with quality standards and improving operational transparency.

Seasonal Worker

UPS/ Job Center

Elizabethtown, KY

01.2021 - 12.2021

Worker

GM Corvette Plant

Bowling Green, KY

01.2021 - 12.2021

Worker

Ford Motor Company

Louisville, KY

01.2020 - 12.2020

Seasonal Worker

Job Center/ The Hut Group

01.2019 - 12.2019

Logistics Medical Supply Quality Control Temp

Prologistix /Medline

Shepherdsville, KY

01.2019 - 12.2019

Technician

Magna Seating

Shepherdsville, KY

01.2018 - 12.2018

Technician

Metalsa

Elizabethtown, KY

03.2016 - 01.2017

Technician/welding for F150 truck frames for the Louisville Ford KY truck plant

Customer Care Home Goods Replenishment, Sales & Customer Support

Kohl's

Elizabethtown, KY

11.2015 - 01.2016

Machining Line Worker

Akebono Brake Corporation

Elizabethtown, KY

06.2012 - 10.2015

Responsibilities included machining line 12 4/3 B crew overtime mandatory
Filled in as acting Group Leader, 2nd shift of fall 2012
Continued to mix and blend in the Friction area combining chemical ingredients for the brake pads
Training for Management & Corporate Management

Cell Leader

Advantage Staffing / Plastikon

Leitchfield, KY

11.2011 - 01.2012

Continuing as Cell Leader when needed as third in line to the night shift Supervisor

Customer Care Consultant

Afni Inc

Bowling Green, KY

05.2005 - 08.2006

Responsibilities included inbound calls for Verizon Wireless Accounts by maintaining customer client relations, satisfaction and assisting clients as needed
Escalations were a given but de-escalation was an absolution

Poultry Processing Worker

Perdue Farms

01.1996 - 12.1996

Business Manager

Masonry Company

01.1995 - 12.1996

Including business owner
Contracts residential and industrial areas
Successfully led key projects in client satisfaction
Provided onsite training
Completed contract bids and onsite construction
Prepared correspondence, accounting and financial documents for analysis, payroll & IRS taxable documentation