Darlene Corbett
Fortville,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Fall Creek Veterinary Medical Center
Fortville, IN
12.2021 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Owner Operator
Self Employed Web
Parker, CO
01.2008 - 11.2021
- Ensured compliance with safety regulations throughout the facility.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Identified potential risks associated with operations in order to minimize liabilities.
- Implemented cost-saving measures across departments while maintaining quality standards.
Office Manager
Good News Heating and Air
Lakewood, CO
01.1991 - 01.2008
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
High School Diploma -
Lakewood High School
Lakewood, COSkills
- Customer service
- Technical support
- Data analysis
- Conflict resolution
- Order processing
- Customer relationship management
- Product knowledge
- Quality assurance
- Communication skills
- Team collaboration
- Inventory management
- Multitasking and organization
- Quality control
- Strong teamwork
- Problem resolution
- Dispute resolution
Accomplishments
- Class President
- Department Manager
- Office Manager
Timeline
Customer Service Representative
Fall Creek Veterinary Medical Center
12.2021 - Current
Owner Operator
Self Employed Web
01.2008 - 11.2021
Office Manager
Good News Heating and Air
01.1991 - 01.2008
High School Diploma -
Lakewood High School
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