Darlene Cotto
The Bronx,NY
Summary
Driven professional with a background in healthcare, notably at Bronx Community Medicine, adept in patient education and EMR knowledge. Excelled in enhancing operational workflows and patient satisfaction, demonstrating exceptional patient counseling and organizational skills. Achieved milestones in project management and customer service, ensuring high-quality care coordination and support.
Trusty quality care coordinator/medical receptionist with experience in various care settings. Strong background in providing quality care to patients of wide range of ages and backgrounds. Proven track record of successfully diagnosing and treating variety of chronic and acute medical conditions.
Overview
9
9
years of professional experience
Work History
Foot Doctor Assistant
Cohen And Garcha Podiatry
05.2024 - Current
- Evaluated patient histories, complaints, and current symptoms.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
Quality Care Coordinator
Bronx Community Medicine
04.2021 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Front Desk Receptionist
Bronx Community Medicine
05.2015 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Science - Health Services Administration
Monroe College
2501 Jerome Ave.06.2013
Skills
- Medical Knowledge
- Patient Counseling
- Diagnosis and treatment
- Patient Education
- EMR knowledge
Languages
English/Spanish
Native or Bilingual
Timeline
Foot Doctor Assistant
Cohen And Garcha Podiatry
05.2024 - Current
Quality Care Coordinator
Bronx Community Medicine
04.2021 - Current
Front Desk Receptionist
Bronx Community Medicine
05.2015 - 09.2019
Bachelor of Science - Health Services Administration
Monroe College
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