Darlene Crews
Oxford,GA
Summary
Dynamic manager with a proven track record at Casa Ole Mexican Restaurant, excelling in team leadership and inventory management. Enhanced customer satisfaction through effective staff training and conflict resolution, achieving significant cost savings. Recognized for fostering a collaborative environment and optimizing operational efficiency while maintaining high service standards.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
7
7
years of professional experience
Work History
Manager
Casa Ole Mexican Restaurant
04.2023 - 07.2025
- Directed daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored staff, enhancing team performance and customer satisfaction levels.
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Resolved customer complaints
- Managed over 40 employees
Assistant Manager
Applebee's
06.2022 - 02.2023
- Coordinated daily operations to enhance team efficiency and streamline workflows.
- Implemented process improvements that increased service delivery speed and accuracy.
- Assisted in training new staff, fostering a collaborative work environment.
- Developed scheduling strategies that optimized resource allocation and minimized downtime.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed over 40 employees
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Denny's
10.2018 - 12.2020
- Monitored inventory levels, ensuring timely replenishment of supplies and materials.
- Facilitated team meetings to promote communication and align on objectives and priorities.
- Supported management in strategic planning initiatives aimed at improving overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed over 40 employees
Education
High School Diploma -
James Madison High School
Waycross, GA10-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Budget control
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Computer skills
- Scheduling and coordinating
Languages
English
Timeline
Manager
Casa Ole Mexican Restaurant
04.2023 - 07.2025
Assistant Manager
Applebee's
06.2022 - 02.2023
Assistant Manager
Denny's
10.2018 - 12.2020
High School Diploma -
James Madison High School
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