Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darlene Cruz

Conroe,TX

Summary

Dynamic professional with a strong work ethic and integrity, experienced in customer service at Family Dollar. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and team collaboration, consistently achieving positive feedback and fostering repeat business. Committed to maintaining a clean and safe environment.

Overview

9
9
years of professional experience

Work History

Cashier

Superior Grocers
02.2025 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Janitorial Worker

Windsor Cleaning Services
12.2024 - 01.2025
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Cleaned and sanitized drinking fountains.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Polished stainless steel fixtures and furniture details.

Food and Nutrition Representative

Sodexo Food Service
03.2024 - 11.2024
  • Enhanced patient health outcomes by serving nutritious meals tailored specifically according to individualized care plans developed in consultation with the healthcare team.
  • Provided support in resolving dietary requests or concerns from patients promptly and professionally.
  • Demonstrated strong teamwork skills by collaborating with colleagues to execute daily tasks efficiently while maintaining a positive work atmosphere.
  • Increased overall patient satisfaction through consistent attention to detail during food assembly and presentation processes.
  • Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
  • Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.

Cashier

Lowes Home Improvment
04.2022 - 05.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Store Manager

Family Dollar
08.2016 - 02.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Ray High
Corpus Christi, TX
05.1994

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Superior Grocers
02.2025 - 04.2025

Janitorial Worker

Windsor Cleaning Services
12.2024 - 01.2025

Food and Nutrition Representative

Sodexo Food Service
03.2024 - 11.2024

Cashier

Lowes Home Improvment
04.2022 - 05.2023

Store Manager

Family Dollar
08.2016 - 02.2022

Ray High

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