Darlene D. Davis
Columbus
Summary
Results-driven professional with a strong background in delivering high-quality outcomes. Proven skills in applying knowledge and experience to meet organizational goals. Committed to contributing effectively and consistently to team success. Eager to bring expertise to a new role and support company objectives.
Overview
26
26
years of professional experience
Work History
Inbound Call Center Representative
Afni Inc, Verizon
Auburn
01.2019 - 06.2019
Inbound Call Center Representative
Afni Inc, Verizon
Auburn
01.2019 - 06.2019
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Managed high volume inbound calls efficiently and courteously.
- Assisted customers with product inquiries and order status updates.
- Handled escalated customer service concerns to ensure customer satisfaction and foster long-term relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Documented customer interactions accurately in the CRM system.
- Maintained records of customer interactions and transactions for future reference.
- Performed call backs to customers for further assistance or clarification on inquiry topics.
- Identified priority issues and escalated them to management for resolution.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build and strengthen client relationships.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Promoted products and services to customers during service and account management calls to enhance customer experience.
Production line machine operator
JVL Laboratories
Phenix City
12.2018 - 06.2019
- Packaged hair products, including shampoo and conditioner, and assembled caps for bottles.
- Operated machinery to ensure smooth production processes at JVL Laboratories.
- Conducted routine maintenance on equipment to prevent downtime and ensure safety.
- Monitored machine operations for quality and consistency during production runs.
CLG Agent
Convergys
Cols.
02.2018 - 12.2018
- Answered calls from clients to gather important details.
- Handled and troubleshot customer needs at call center for AT&T and DirecTV.
- Assisted customers with inquiries and provided product information.
- Resolved complaints efficiently and maintained customer satisfaction.
- Documented customer interactions using CRM systems.
Front Counter Clerk
Tri-City Cleaners Inc.
Phenix City
08.2014 - 12.2017
- Resolved customer concerns regarding cleaning items, enhancing satisfaction.
- Created and managed customer accounts in system for streamlined service.
- Finalized summary reports and processed deposits after each shift.
Library Asst.
MCSD/School District
Columbus
03.2004 - 03.2014
- Provided customer service at front desk, assisting patrons with inquiries and library services.
- Created and managed accounts for library customers, facilitating access to resources and services.
- Worked in back area sorting and separating library materials, shelving books and other library materials.
- Trained work-study students and organized their tours, enhancing their understanding of library operations.
- Executed closing procedures at end of shifts to ensure a smooth transition.
QA./ End of line checker
Charbroil Grills Industry
Columbus
10.1993 - 12.2003
- Oversaw and built demos of grills and parts bags to verify that all parts matched and were accounted for correctly on each line.
- Inspected products for quality and compliance with industry standards.
- Operated inspection equipment to assess grill components and assemblies.
- Collaborated with production teams to resolve quality issues promptly.
Education
Mattie T. Blount high school -
Mattie T. Blount high school
Prichard, AlCoastal Institute - Business/Word Processing
Coastal Institute
South University - Allied Health
South University
04-2026
Skills
- Machinery operation
- Machine troubleshooting
- Machine setup
- Quality assurance
- Assembly procedures
- Inventory control
- Lean manufacturing principles
- Workflow optimization
- Process improvement
- Time management
- Team collaboration
- [Equipment] operation
References
- Michael Cox, Cricket Cellular Area Manager, 706-393-2044
- Linda Mosley, Library Assistant, MCSD, 706-587-2349
- Marilyn Brannen, Professor, Troy State University, 706-566-6160
- Linda Self, Teacher, MCSD, 706-662-8696
Certificates Or Training
Customer service online training classes with certificates Most Improved Agent. Associate diploma.
Timeline
Inbound Call Center Representative
Afni Inc, Verizon
01.2019 - 06.2019
Inbound Call Center Representative
Afni Inc, Verizon
01.2019 - 06.2019
Production line machine operator
JVL Laboratories
12.2018 - 06.2019
CLG Agent
Convergys
02.2018 - 12.2018
Front Counter Clerk
Tri-City Cleaners Inc.
08.2014 - 12.2017
Library Asst.
MCSD/School District
03.2004 - 03.2014
QA./ End of line checker
Charbroil Grills Industry
10.1993 - 12.2003
Mattie T. Blount high school -
Mattie T. Blount high school
Coastal Institute - Business/Word Processing
Coastal Institute
South University - Allied Health
South University