Darlene Dee Evans
Saint Joseph,MO
Summary
Extensive background in sales and management with valuable experience across various industries including home improvement, property management, retail, wholesale, insurance (BTB and DTC), and healthcare. Expertise in regional property management of a five-state area and owning a service business for fourteen years. Honed skills in all aspects of running a business such as HR, payroll, accounts payable & receivable, annual budgets, and monthly P&L. Excellent strategic development skills that consistently promote optimal growth. Self-starter with exceptional organizational skills excelling in presentations, communication, customer service, and problem-solving. Proven track record in recruiting and training multiple direct reports to ensure excellent performance, closing skills, and integrity. Available for travel as needed and authorized to work in the US for any employer.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Design Sales Consultant
Tailored Remodeling
09.2023 - Current
- All aspects of in-home selling direct to consumer
- Windows, siding, bathrooms & kitchens
- Handle all aspects of ten-step selling system, focusing on features and benefits
- Complete all phases of project from design, to building project, financing and customer follow-up
- Company sets my appointments for me and I travel a 150 mile radius to complete them
- Three (3) appointments daily, 5-6 days per week
- Gross closing 55% average
Designer/Sales Consultant
RE-BATH
12.2022 - 09.2023
- In-home sales to homeowners
- Total bath remodeling, using patented acrylic, natural stone and Onyx, including wet areas, vanities, lighting, plumbing fixtures, flooring & accessories
- Service areas within a 75 mile radius of the office
- Duties include: inspection, measuring, photos & designing of the space
- Use LEAP software to create estimates & complete contracts, and obtain financing for customers as needed
- Multiple 5 star reviews on Google and average closing rate of 45%
Kitchen Design Specialist
Lowe's Home Improvement
01.2022 - 12.2022
- Meet & greet walk-in customers and schedule design appointments
- Total sales process with design rendering, using 2020 Design Software
- Complete kitchen remodeling using in-stock and/or custom cabinetry, countertops, sinks & fixtures, lighting, appliances, backsplash and flooring options
- Handled all related customer issues to ensure a satisfied customer and the receipt of an excellent customer survey
- Achieved top salesperson several times while working for Lowes
Exterior Design Consultant
Window Nation, LLC
08.2020 - 12.2021
- In-home sales with homeowners to sell windows, vinyl siding, and exterior doors
- Service areas within a 75 mile radius from the Lenexa office
- Duties included: property inspection, demonstration of products, rendering of job sold and before/after photos
- Created estimates & contracts, using LEAP software and customer financing
- Average closing rate of 57%
Exterior Sales Consultant
Woodbridge Home Exteriors
08.2018 - 09.2020
- In-home sales appointments to homeowners in KS & OK
- Demonstrated & sold exclusive triple pane replacement windows, vinyl siding and exterior doors
- Duties included: property inspection, rendering of job sold and before/after photos
- Created estimates & contracts, using LEAP software and handled customer financing
- Average closing rate of 47%
Retail Store Manager
Cosmoprof
10.2016 - 08.2018
- Manager of wholesale beauty supply store
- Responsible for all aspects of store management, including sales team hiring/training/supervision, and achieving monthly brand/store sales quotas
- Responsible for weekly ordering, inventory control, visual and monthly merchandising, plan-o-grams, POS and daily cash accountability
- Completed monthly staff scheduling and handled all customer satisfaction issues
- During my two (2) years, I increased overal net sales by 17%, and decreased loss prevention by 234%
Flooring Sales Specialist
CARPET CORNER NORTH
08.2015 - 10.2016
- Retail flooring specialist
- Responsible for meeting & greeting all walk-in traffic
- Provided product knowledge and information while presenting and demonstrating the in-store broadloom inventory, variety of pad choices, creating custom area rugs, luxury vinyl tile/plank, luxury vinyl sheet, laminate, engineered and hardwood selections
- Measured jobs as needed, sketched floor plans, prepared written quotes
- Completed the entire sale process from start to finish, including customer financing when needed
- Scheduled installations and follow-up as needed for optimal customer satisfaction
- Worked independently with opening/closing duties on a rotating schedule
- Achieved top sales person out of 6 retail locations, several times
Inside Sales Representative
Nebraska Furniture Mart Inc.
06.2014 - 08.2015
- Retail salesperson in area rug department
- Duties included: meeting & greeting walk-in traffic
- Entire sales transaction from start to finish (using POPs)
- Presented and demonstrated all hand-knotted and machine-made rugs, hi-end and designer rugs
- Placed custom and special orders, and sold rug pads, and add-on warranty plans
- Handled all customer follow-ups and service issues to ensure customer satisfaction
- Consistently surpassed my monthly sales goals, achieving top salesperson in the department for several months
Account Executive
AMERICAN HOME SHIELD HOME WARRANTY
10.2013 - 06.2014
- Remote position, responsible for Kansas City, MO/KS territory
- Promoted home warranty plans through real estate offices, title companies and private individuals
- Responsible for implementing sales strategy for territory; meeting decision-makers to schedule group presentations
- Provided 'lunch & learn' presentations for real estate offices
- Resolved service issues and customer service complaints from realtors and homeowners
- Primary goal was to capture the maximum number of real estate listings/closings on a monthly basis, by presenting the benefits of having buyer/seller warranties in place on all transactions
Senior Field Underwriter/Recruiter
UNIQUE UNDERWRITERS, INC
01.2011 - 09.2013
- Independent Agent contracted with national IMO to sell mortgage protection insurance, final expense products, whole, universal and term life products for select carriers
- Scheduled direct consumer appointments in MO/KS/AR using company lead program
- Recruited and trained agents who operated on my team to exceed monthly & annual sales goals
Regional Account Manager/District Sales Manager/Recruiter
AFLAC
06.2004 - 12.2010
- Started as an Associate 2004; Rookie of the Year, 2005; Veteran of the Year, 2006
- In 2007, I was promoted to District Sales Coordinator and opened the St
- Joseph Regional Office
- As a DSC, I was responsible for recruiting & training agents for the MO-W/KS-E state operation
- Consistently achieved monthly and annual growth from 2007-2009, in excess of 347%
- Promoted to Regional Account Manager, September 2009
- In 2010, my district achieved #1 in the state for new conversion business and #3 in the state for new business premium
Chief Executive Officer/Owner/Administrator
CAREGIVERS INC.
01.1991 - 12.2005
- Identified a need for quality, private home care and facility temporary staffing services in NW Missouri and NE Kansas and founded Caregivers, Inc
- In 1991, holding position of CEO/Administrator with 50% ownership for fourteen (14) years
- Marketed all services to an eleven (11) county area
- Met with decision-makers at RCF, LTC, and Acute Care facilities to evaluate their temporary staffing needs
- Met with potential home care clients and their family members to establish their home care needs
- Negotiated and completed all contracts for services rendered
- Responsible for supervision of all staff to ensure quality care and compliance with all federal/state regulations; fiscally responsible for the bottom line and the development of all promotional initiatives, leading to the company's significant growth
- Consistently achieved annual revenues in excess of $1.8 million and maintained a staff of over 120 employees
- Duties included all aspects of business operations management, the establishment of all operational policies and procedures; payroll, accounts payable & receiving; P&L statements; annual operating budgets; hiring of field and in-house staff; new hire orientation
- Initiated new MO Medicaid services to provide special needs clients with 24-hour skilled pediatric care
Education
Associate's degree - Business
MWSU
Saint Joseph, MO01.1984
Skills
- Sales
- Sales management
- Loan processing
- Management
- Negotiation
- Insurance sales
- Customer service
- Store management
- Recruiting
- Presentation skills
- Operations management
- Property management
- Payroll
- Accounts payable
- Human resources
- Accounts receivable
- Profit & loss
- Account management
- POS
Certification
Life & Health Insurance License, Multiple states
Personal Information
Authorized To Work: US
Timeline
Design Sales Consultant
Tailored Remodeling
09.2023 - Current
Designer/Sales Consultant
RE-BATH
12.2022 - 09.2023
Kitchen Design Specialist
Lowe's Home Improvement
01.2022 - 12.2022
Exterior Design Consultant
Window Nation, LLC
08.2020 - 12.2021
Exterior Sales Consultant
Woodbridge Home Exteriors
08.2018 - 09.2020
Retail Store Manager
Cosmoprof
10.2016 - 08.2018
Flooring Sales Specialist
CARPET CORNER NORTH
08.2015 - 10.2016
Inside Sales Representative
Nebraska Furniture Mart Inc.
06.2014 - 08.2015
Account Executive
AMERICAN HOME SHIELD HOME WARRANTY
10.2013 - 06.2014
Senior Field Underwriter/Recruiter
UNIQUE UNDERWRITERS, INC
01.2011 - 09.2013
Regional Account Manager/District Sales Manager/Recruiter
AFLAC
06.2004 - 12.2010
Chief Executive Officer/Owner/Administrator
CAREGIVERS INC.
01.1991 - 12.2005
Associate's degree - Business
MWSU
Life & Health Insurance License, Multiple states
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