Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Dent

Arlington,Texas

Summary

Insurance professional with a strong track record in client relations and acquisition at American Medical Plans. Expertise in policy writing and customer service, leading to increased client satisfaction and growth. Dedicated to professionalism and continuous improvement in the insurance sector.

Overview

20
20
years of professional experience

Work History

Insurance Agent, Insurance Customer Service, Insur

American Medical Plans
08.2020 - 06.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Utilized CRM software to manage client relationships.

Special Education Teacher

TLCU
09.2017 - 08.2020
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
  • Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
  • Helped classroom teachers achieve instructional objectives.

Accounts Officer

GMC
01.2014 - 09.2017
  • Input vendor payments and updated accounts to reflect new balances.
  • Ensured timely vendor payments by managing invoice processing and expense tracking systems.
  • Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
  • Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
  • Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

Advertising Manager

WKC Inc.
01.2005 - 01.2014
  • Boosted brand awareness by creating and executing innovative marketing campaigns.
  • Conducted market research to inform data-driven decision-making in the development of targeted ad campaigns.
  • Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Developed advertising strategies for improved product visibility and increased sales.
  • Cultivated strategic partnerships within the industry, fostering mutually beneficial relationships that expanded reach.
  • Implemented comprehensive tracking systems to monitor campaign performance and optimize ROI.
  • Championed creative solutions that resonated with target audiences while adhering to brand guidelines.
  • Negotiated contracts with media outlets, securing optimal placements at competitive rates.
  • Organized promotional events that generated buzz around products or services while driving consumer engagement.
  • Maintained strong relationships with clients, ensuring satisfaction through regular communication and progress updates.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Wrote engaging and creative press releases for each promotion.
  • Built and deployed strategic approaches in marketing and branding to enhance product sales.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.

Education

Accounting, Business Management

TWC
Ft.Worth, Tx

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Client relations
  • Account management
  • Lead development
  • Negotiation abilities
  • Relationship building
  • Professionalism and ethics

Timeline

Insurance Agent, Insurance Customer Service, Insur

American Medical Plans
08.2020 - 06.2025

Special Education Teacher

TLCU
09.2017 - 08.2020

Accounts Officer

GMC
01.2014 - 09.2017

Advertising Manager

WKC Inc.
01.2005 - 01.2014

Accounting, Business Management

TWC

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