Develop and maintain logistic workflows, procedures and reports
Oversee 50+ volunteers
Oversee five individual outreach opportunities
Create and execute monthly events for women served in all programs
Create and execute three major events yearly with 100-500 in attendance
Manage multiple strategic projects with numerous sub-projects or work streams
Manage six different programs and ensure team members are executing and meeting goals
Conduct interviews for program employees and volunteers
Interacting with local community and building relationships with other nonprofits
Interact with survivors and clients to identify business needs and requirements.
CREATIVE
APPLE
10.2018 - 05.2021
Able to self manage and work independently in a fast-paced, constantly changing environment
Able to effectively take on new challenges, and support each and every customer with the same care and respect
Create curriculum and improvements for team educational purposes and growth
Explore issue resolution through learning, experience, resources, peers, etc
Supports iOS, Smartphone, Tablet, and brief PC or Mac experience
Able to effectively communicate over the phone, and explain situations clearly based on the customers needs
Set proper support, whether that be troubleshooting, case-forwarding, transfer, or an appointment for best next steps
Can take ownership of each and every customer scenario
Staff and Volunteer Recruitment
Budget Development
Communication Strategies
Program Leadership
Team Leadership
Organizational Performance
Data Collection
Plan and Managing Program Activities
Community Outreach
Strategic Direction.
PROGRAM MANAGER
WORLD RELIEF
08.2017 - 09.2018
Improved program efficiency by streamlining processes and implementing time-saving solutions.
Managed cross-functional teams for successful project completion within deadlines and budgets.
Screening and Processing applications, manage the application and interview process, including background and reference checks
Recruitment, collaborate in the development of an innovative recruitment strategy and implement
Work with local churches and community groups to develop innovative service projects and activities that meet an actual community need, and facilitate interaction and relationship building
Administrative Responsibilities
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
Work closely with internal service teams and external service providers to ensure comprehensive service provision.