Darlene Dollard

• As a liaison between patients and providers in a multi-provider pediatric clinic, I ensure high standards of professionalism. I schedule appointments, collaborate with providers and patients, and manage patient accounts. Additionally, I ensure that all patient information is managed according to HIPAA guidelines. I am able to work both independently and as part of a team.

• Delivered high level of care, assistance and supervision to children in compliance with MCCS organization's rules and policies.

• Scheduled customers for auto body repairs in CCC ONE, made reservations for rental cars through ARMS/Enterprise Rent A Car, and contacted insurance companies to determine liability, confirm the deductible if applied, and collect payments from customers as needed.

• As a Sales Associate, I Assisted customers with requests for products while ensuring a positive experience for customers, while also acting as a cashier/customer service representative and overseeing the inventory of stock on hand. I answered customer questions about sizing, accessories, and merchandise care.

• I provided excellent customer service, replenished store stock, scheduled appointments for the grooming staff, contacted clients regarding special orders, registered customers for obedience classes.

• In-home nanny duties:
  • Cared for an infant and pets
  • Built a positive, nurturing environment for the infant's emotional and social development.

I performed a variety of massage techniques such as deep tissue, Swedish, and hot stone massages to improve my clients' well-being.

• I was responsible for care of an infant for a private family. This included feeding, diapering, play, and transportation for the child. I also handled household errands and laundry for the family.

• Responsible for: Greeting patients, scheduling appointments, recording information, handling payment, preparing the room, sterilizing instruments.

• I worked directly with doctors in a multi-doctor practice during dental procedures. I successfully assisted the dentists by performing four-handed dentistry and other chair-side duties. I also assisted with dental radiography, ensuring safety and accuracy for diagnostic purposes.