Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Darlene Durr

Bivins,TX

Summary

I am a fast learner who loves working with people. I take great satisfaction in problem-solving and assisting others in addressing their needs. I perform well under pressure, and consistently maintain professionalism in all circumstances.

Overview

13
13
years of professional experience

Work History

Educator

Linden Elementary School
Linden, TX
08.2024 - 08.2025
  • Maintained accurate records of student attendance, grades, test scores.
  • Developed and implemented lesson plans to meet the individual needs of students.
  • Assessed student progress regularly through formal and informal assessments.
  • Adapted instructional methods according to the changing needs of the school district.
  • Established expectations for student behavior while maintaining an atmosphere of mutual respect.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
  • Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.

Educator

Atlanta Primary School
Atlanta, TX
08.2017 - 08.2024
  • Maintained accurate records of student attendance, grades, test scores.
  • Assessed student progress regularly through formal and informal assessments.
  • Established expectations for student behavior while maintaining an atmosphere of mutual respect.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
  • Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
  • Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
  • Conducted individual or small group tutoring sessions as needed for struggling students.
  • Organized field trips to enhance learning experiences for students.
  • Created and modified various teaching documents using Microsoft Office and PowerPoint.
  • Communicated with parents and guardians about student daily activities, behaviors and related issues.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Participated in workshops, trainings and conferences to improve educational skills.

Banking

Navy Federal Credit Union
Pensacola, FL
03.2012 - 08.2017
  • Assisted customers with online banking setup and troubleshooting issues associated with digital banking platforms.
  • Monitored daily cash balances and maintained banking relationships.
  • Maintained confidentiality of all banking records and transactions.
  • Adhered to all applicable banking regulations and procedures.
  • Followed banking requirements and government lending regulations.
  • Educated customers about different banking services such as online banking, debit cards, credit cards.
  • Advised customers on how best to use banking services such as mobile banking applications or online bill pay options.
  • Analyzed customer needs to recommend appropriate banking solutions.
  • Identified customer needs and provided appropriate banking services.
  • Advised customers on using alternative channels for their banking needs such as online banking or mobile app.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Offered additional products or services to enhance customer experience.
  • Performed outbound calling campaigns to promote new products or services.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

Bachelor of Science - Criminal Justice

Westwood College
Annadale, VA
06-2009

Skills

  • Lesson planning
  • Classroom management
  • Curriculum development
  • Multimedia integration
  • Parental engagement
  • Professional development
  • Collaboration techniques
  • Record keeping
  • Critical thinking
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Flexibility and adaptability
  • Literacy strategies
  • Project-based learning
  • Peer mentoring
  • Peer interaction
  • Relationship building
  • Positive reinforcement
  • Special education
  • Remote learning
  • Active listening
  • Formative assessment
  • Clear communication
  • Customer training
  • Cultural awareness
  • Professional training
  • Leadership development
  • Goal setting
  • Time management
  • Problem-solving
  • Group facilitation
  • Behavior management
  • Differentiated instruction
  • Emotional intelligence
  • Group and individual instruction
  • Parent-teacher communication
  • Student motivation
  • Continuing education
  • Diversity and inclusion
  • Creative problem solving
  • Communication skills
  • Call center technology
  • Call center operations
  • Call center
  • Call center environment
  • Call center processes
  • Call center customer service
  • Call center support
  • Call center transactions
  • Call center operations experience
  • Call center procedures
  • Call center experience
  • Phone call answering
  • Call answering and routing
  • Cold calling
  • Contact center solutions
  • Call quality assurance
  • Inbound and outbound calls
  • Call reception

Affiliations

  • Family oriented
  • Reading
  • Playing games
  • Sports

References

References available upon request.

Timeline

Educator

Linden Elementary School
08.2024 - 08.2025

Educator

Atlanta Primary School
08.2017 - 08.2024

Banking

Navy Federal Credit Union
03.2012 - 08.2017

Bachelor of Science - Criminal Justice

Westwood College

Similar Profiles

CREATE PROFILE
Darlene Durr