Darlene Edrington
Atlanta
Summary
Innovative HR leader with expertise in onboarding, training, and employee development. Successfully reduced onboarding time by 30% and enhanced new-hire satisfaction scores by 20%. Committed to fostering inclusive cultures and driving strategic workforce initiatives through effective communication and change management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Specialized Sales – Account Management
AT&T
Atlanta
01.2025 - Current
- Strengthened customer relationships through proactive communication and issue resolution, enhancing service satisfaction.
- Conducted research and data analysis to inform strategic planning and drive operational improvements.
- Coached peers to foster collaboration and build a high-performance team culture.
- Streamlined processes using digital tools and workflow optimization strategies.
- Demonstrated strong organizational, prioritization, and communication skills in a fast-paced environment.
Driver Onboarding Representative (Recruiter)
CloudTrucks
Atlanta
01.2024 - 01.2025
- Led end-to-end onboarding for new drivers, ensuring compliance with company policies, documentation standards, and regulatory requirements.
- Reduced onboarding time by 30% through process redesign, improving efficiency and new-hire experience.
- Enhanced documentation clarity, reducing onboarding errors and improving compliance accuracy.
- Partnered with operations and leadership to strengthen training programs, boosting new hire satisfaction scores.
- Implemented a feedback system to address driver concerns, improving retention by 20%.
- Served as a trusted advisor to new hires, providing guidance, support, and clear communication throughout the onboarding lifecycle.
- Collaborated cross-functionally to resolve onboarding issues, ensuring seamless transitions and service delivery.
Lead Channel Manager
AT&T
Atlanta
01.2021 - 01.2024
- Led cross-functional teams and partner groups to align goals and enhance communication and performance across multiple business units.
- Managed large-scale projects and resource allocation, ensuring alignment with long-term planning initiatives.
- Advised senior leaders on strategy using data-driven insights and stakeholder engagement.
- Developed metrics and reporting frameworks to evaluate program effectiveness and inform leadership decisions.
- Designed and executed training and enablement programs for internal and external partners, enhancing their capabilities and effectiveness.
- Contributed to onboarding, recruiting, and development processes across the organization.
Senior Regional Sales Manager
AT&T
Atlanta
01.2014 - 01.2020
- Led and developed a team of 10 sales managers, achieving a 95% promotion rate among direct reports.
- Conducted performance evaluations, coaching sessions, and development planning to enhance team capability and engagement.
- Collaborated with HR and operations to streamline onboarding, training, and talent development programs.
- Facilitated strategic planning sessions to align organizational goals with workforce needs and KPIs.
- Supported recruiting efforts and served as a hiring manager, leveraging Taleo and onboarding systems.
- Recognized for leadership excellence, earning multiple top-performance awards.
Senior Technical Sales Manager
AT&T
Atlanta
01.2007 - 01.2014
- Managed complex negotiations, stakeholder communication, and cross-functional collaboration.
- Led 15 managers, driving performance, development, and operational execution to achieve strategic objectives.
- Conducted training and coaching sessions, fostering skill development and improving team capabilities.
- Directed user acceptance testing and implemented process improvements, streamlining operations and enhancing user experience.
Project Manager & Business Analyst
MCI
Atlanta
01.2000 - 01.2007
- Managed multi-million-dollar projects to align with organizational goals and meet stakeholder expectations.
- Developed project plans, coordinated resources, and ensured on-time delivery.
- Led cross-functional teams in business, finance, and technology to achieve project objectives.
- Resolved complex issues using analytical and communication skills to facilitate decision-making.
Education
Bachelor of Science - Business Entertainment
Full Sail University
Winter Park, FLSkills
- Talent acquisition
- Stakeholder engagement
- Account management
- Strategic planning
- Performance management
- Performance evaluation
- Training development
- Project management
- Process optimization
- Organizational design
- Employee relations
- Workforce analytics
- Data analysis
- Process optimization
- Change management
- Strategic planning
- Diversity advocacy
- HR leadership
- Analytical thinking
- Analytical and critical thinking
- Team leadership
- Feedback implementation
- Organizational skills
- Change management
- Analytical thinking
- Analytical and critical thinking
Certification
- National Society of Collegiate Scholars
- Mentor & Executive Member, AT&T Employee Resource Groups
- DECA Mentorship Program
- NETwork Mentoring Circle Co-Lead
- Toastmasters’ Pathways program Certification
Awards
- Diamond Club – Top 1% Leadership & Performance
- President’s Club – Sales & Leadership Excellence
- Top Performer Award – Leadership & Development
Accomplishments
- Summa Cum Laude, Valedictorian, 3.9 GPA
- National Society of Collegiate Scholars
- DECA Mentorship Program
- Mentor & Executive Member, AT&T Employee Resource Groups
- Toastmasters’ Pathways program Certification
- NETwork Mentoring Circle Co Lead
Timeline
Specialized Sales – Account Management
AT&T
01.2025 - Current
Driver Onboarding Representative (Recruiter)
CloudTrucks
01.2024 - 01.2025
Lead Channel Manager
AT&T
01.2021 - 01.2024
Senior Regional Sales Manager
AT&T
01.2014 - 01.2020
Senior Technical Sales Manager
AT&T
01.2007 - 01.2014
Project Manager & Business Analyst
MCI
01.2000 - 01.2007
Bachelor of Science - Business Entertainment
Full Sail University