Microsoft 365,
Captivate,
Animaker
Darlene Eliopoulos
Mesa,AZ
Summary
Efficient Technical Writer with 3 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences.
A creative writer and editor with the ability to craft content for internal and external audiences. Creative and corporate. Collaborative self-starter with strong conceptual grammar and proofreading skills. Endlessly creative while adhering to brand goals and guidelines. Ability to break down complicated information into easy-to-understand language. Effective communicator with respect to diverse voices and cultures.
For work samples please go to: www.darlenethewriter.com
Overview
6
6
years of professional experience
Work History
Technical Writer & SharePoint Analyst
Starbucks Corporation
05.2023 - 01.2024
- Conducted thorough document and web page reviews for 2 teams, identifying inaccuracies, inconsistencies, or areas needing clarification regarding product standards.
- Developed engaging training materials for new and existing partners, contributing to a more efficient onboarding process and web page ease.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation and illustration.
- Successfully translated more than 60 English desk instruction web pages into Canadian French.
AI Chatbots Writer/Editor
Remotask
03.2023 - 06.2023
- Successfully met two main goals of company: to teach machine learning that is inclusive and without implicit biases, and provide factual information.
- Completed thorough research into assigned topics.
- Enhanced client satisfaction by delivering high-quality written content tailored to specific industries and target audiences.
- Wrote and edited high-quality content with exciting, captivating, and authentic approach.
Content Writer, Project Manager
Boneyard Entertainment Digital Magazine
11.2022 - 04.2023
- Enhanced website traffic by 40%, creating engaging and shareable blog posts, articles, and social media content.
- Worked closely with stakeholders to gather input for refining messaging strategies that effectively communicated key benefits of products or services offered by clients.
- Increased subscriber rates with development of compelling email marketing campaigns designed to nurture leads into customers.
- Increased brand visibility by consistently producing high-quality, SEO-optimized content.
Content Writer, Project Manager
Microsoft, Sales
04.2022 - 11.2022
- Managed diverse portfolio of 70+ sales team clients, adapting writing styles to suit their unique needs and preferences.
- Strengthened relationships with clients by providing exceptional white glove service to those with $1M or more in revenue, delivering projects on time, and exceeding expectations in terms of quality.
- Worked closely with stakeholders to gather input for refining messaging strategies that effectively communicated key benefits of Microsoft products or services to be offered to external clients.
- Edited and proofread content to confirm proper grammar, quality, and consistency with AP style.
Communications IT Production Analyst
American Express, Technology Operations
08.2021 - 07.2022
- Facilitated seamless communication between 11 IT teams, product managers, and enterprise stakeholders, ensuring timely resolution of incidents.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Conducted intake meetings with project managers to gather requirements and understand unique needs.
Freelance Content Writer
Rainmaker Institute, Helen's Place, Heights Apparel
01.2019 - 08.2021
- Conducted comprehensive research on diverse law marketing, medical, and fashion topics, for three clients, ensuring accuracy and relevant information in all written materials.
- Managed six social media accounts simultaneously for one client, while maintaining strict adherence to deadlines and quality standards.
- Generated creative ideas for monthly blog posts, articles, and press releases that resonated with target audiences for all.
- Ghostwrote articles as a law firm marketing CEO, and as a fashion website owner, incorporating relevant SEO terms and interlinking.
- Conducted simple keyword research and used SEO guidelines to increase web traffic, increasing law firm marketing sales by 40%.
SOP Technical Writer, Project Manager
American Express, Global Commercial Services
07.2019 - 01.2020
- Streamlined internal processes by creating detailed standard operating procedures for various departments while eliminating 10-year backlog within 6 months.
- Coordinated with 10+ subject matter experts to ensure accuracy of technical content and legal compliance for global departments.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Carefully documented technical desk instructional workflows for education of newly hired and existing employees.
Content Writer/Business Writer
American Express, Technology Operations
07.2018 - 07.2019
- Worked closely with multiple cross-functional teams and stakeholders to gather input for refining messaging strategies that effectively communicated Agile principles for early adopters.
- Wrote and edited high-quality content and visually impactful events, under deadline pressure with exciting, captivating, and authentic approaches.
- Developed content for press releases, blogging, live interviews, and newsletters to promote events, products, and services.
- Produced original, creative content for promotional advertisements and marketing materials for IT product teams.
Education
Bachelor of Arts - Liberal Arts And Sciences
University of Arizona
Tempe, AZ06.2025
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ01.2019
Skills
- Marketing/Branding
- Technical research
- Microsoft Publisher
- Agile Methodology
- SEO best practices
- Metadata Management
Accomplishments
- Documented and categorized product standards issues which led to successful identification of worker challenges for Starbucks.
- Successfully managed cross-functional team of four producers across the states for collaboration on a $5M. project.
- Helped small business owner garner first $1M through SEO and ghostwriting.
Work Samples
http://www.darlenethewriter.com
Software
Affiliations
- Film Independent
Timeline
Technical Writer & SharePoint Analyst
Starbucks Corporation
05.2023 - 01.2024
AI Chatbots Writer/Editor
Remotask
03.2023 - 06.2023
Content Writer, Project Manager
Boneyard Entertainment Digital Magazine
11.2022 - 04.2023
Content Writer, Project Manager
Microsoft, Sales
04.2022 - 11.2022
Communications IT Production Analyst
American Express, Technology Operations
08.2021 - 07.2022
SOP Technical Writer, Project Manager
American Express, Global Commercial Services
07.2019 - 01.2020
Freelance Content Writer
Rainmaker Institute, Helen's Place, Heights Apparel
01.2019 - 08.2021
Content Writer/Business Writer
American Express, Technology Operations
07.2018 - 07.2019
Bachelor of Arts - Liberal Arts And Sciences
University of Arizona
Associate of Arts - Liberal Arts And General Studies
Maricopa Community Colleges - Mesa Community College