Darlene Elliott-Vachon
Gilford
Summary
Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Hairstylist
Belknap County Nursing Home
Laconia
12.2022 - Current
- Assisted residents with personal grooming needs to enhance comfort and well-being.
- Collaborated with nursing staff to schedule appointments for residents efficiently.
- Monitored inventory of hair products and tools, ensuring availability for services.
- Developed positive relationships with residents to create a welcoming atmosphere.
- Followed sanitation protocols to ensure safety and hygiene standards were met consistently.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Pre-booked future appointments to increase repeat business.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Applied highlights, lowlights or other coloring techniques.
- Tracked inventory of supplies used for styling services.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
Owner/Operator
Self Employed Services
Gilford
08.2009 - 12.2022
- Managed daily operations and scheduling for self-employed service business.
- Developed marketing strategies to attract new clients and retain existing ones.
- Handled customer inquiries and resolved issues promptly and professionally.
- Oversaw budgeting and financial planning to ensure profitability of services.
- Trained and supervised subcontractors to maintain service quality standards.
- Implemented efficient service delivery processes to enhance customer satisfaction.
- Maintained inventory of supplies and equipment for operational readiness.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Education
Cosmetology - Cosmetologist
Empire Beauty School
Laconia, NH 09.2017 - 08.2018
Skills
- Hair coloring techniques
- Hair styling methods
- Sanitation protocols
- Client consultations
- Inventory management
- Customer relationship management
- Appointment scheduling
- Marketing strategies
- Service delivery optimization
- Staff training and supervision
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Financial planning
- Photoshoot hairstyling
- Photography experience
- Color composition
- Dry cutting techniques
- Hair therapy
- Hair removal
- Customer buying trends
- Hair maintenance expert
- Customer loyalty building
- Special occasion makeup application
- Advanced communication skills
- Color principles
- Outstanding client retention
- Advanced haircutting techniques
- Endurance
- Quick learner
- [State] licensed cosmetologist
- Highlights and lowlights
- Instrument sanitizing
- Sanitation practices
- Relationship building and management
- Color application
- Schedule management
- Wig and hairpiece styling
- Sales expertise
- Customer education
- Customer consultation
- Outstanding customer service
- Thermal styling
- Continuing education
- Customer consulting
- Precision cutting
- Barbering techniques
- Makeovers
- Scalp treatments
- Workstation cleaning
- Appointment coordination
- Customer buying habits
- Natural hair care
- Clipper cutting
- Hair straightening
- Hair artistry professional
- Training and development
- Makeup application
- Highly motivated self-starter
- Styling advice
- Chemical safety
- Salon treatments
- Cosmetology
Timeline
Hairstylist
Belknap County Nursing Home
12.2022 - Current
Cosmetology - Cosmetologist
Empire Beauty School
09.2017 - 08.2018
Owner/Operator
Self Employed Services
08.2009 - 12.2022