Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darlene Figueroa

Lead Rceptionist
Jacksonville,FL

Summary

Versatile and dynamic professional with over 5 years of experience in customer service and reception. Excelled in document preparation and bilingual communication, enhancing client satisfaction and operational efficiency. Proven ability in staff training and reception area maintenance, demonstrating a commitment to excellence and a proactive approach to problem-solving.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

10
10
years of professional experience

Work History

Lead Receptionist

Hanania AUDI
02.2020 - 02.2025
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected payments, processed transactions and updated relevant records.

Loading Agent

Amports
06.2017 - 12.2019
  • Followed all safety and security protocols to minimize risk of injury.
  • Collaborated with team members to maintain efficient workflow.
  • Coordinated and verified proper dispatch of car shipments.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Donor Floor Technician

Octapharma Plasma Center
06.2015 - 08.2017
  • As a DFT I was responsible for preparing the donor area for the plasmapheresis process.
  • Monitor donors for reactions as well as monitor equipment operations to ensure donor safety and quality of product.

Education

High School Diploma -

Santiago Iglesias Pantin
Ceiba, PR
05-2003

Skills

  • Document preparation
  • Reception area maintenance
  • Staff training
  • Work Schedule
  • Mail handling
  • Daily reporting
  • Bilingual
  • High computer knowledge and skills
  • Over 5 years experience as receptionist and customer service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Receptionist

Hanania AUDI
02.2020 - 02.2025

Loading Agent

Amports
06.2017 - 12.2019

Donor Floor Technician

Octapharma Plasma Center
06.2015 - 08.2017

High School Diploma -

Santiago Iglesias Pantin

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Darlene FigueroaLead Rceptionist