Darlene Fisher
Scranton,PA
Summary
Warehouse professional with solid experience in logistics and inventory management. Strong focus on team collaboration and flexible to adapt to changing needs. Skilled in operating forklifts, managing stock, and ensuring efficient workflow. Reliable and results-driven with commitment to maintaining high standards in all tasks.
Experience Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. with commitment to managing outbound and inbound calls and handling emergency issues with patience and understanding to details
Overview
31
31
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Chewy Fulfillment
08.2019 - 10.2019
- Maintained a clean and organized workspace to adhere to safety standards and improve workflow efficiency.
- Collaborated with team members to optimize picking processes and reduce order fulfillment times.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
Warehouse Associate
Mirage Lingerie
08.2008 - 02.2009
- Collaborated with team members to streamline picking and packing processes for timely deliveries.
- Maintained cleanliness and organization of work area to adhere to safety standards and operational efficiency.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
Call Center Agent, Inbound, Outbound Sales
Penn Foster Career School
08.2005 - 12.2007
- Handled customer inquiries efficiently, ensuring timely resolution and high satisfaction rates.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Home Repair Call Center Representative
Pennsylvania Home Resource
03.2003 - 01.2005
- Resolved customer inquiries, ensuring accurate information delivery and satisfaction.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Warehouse Picker
HarperCollins Publishing Distribution Center
01.2000 - 10.2000
- Picked and packed orders accurately, ensuring timely shipment of products.
- Collaborated with team members to streamline picking processes and enhance workflow efficiency.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Warehouse Production/Floor Supervisor Associate
Hadden Craftsman/R.H. Donnelley Distribution Center
01.1991 - 08.1999
- Supervised daily production operations to ensure adherence to quality standards and protocols.
- Analyzed workflow processes to identify inefficiencies and implement corrective measures.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed team of 7 production associates, overseeing productive production processes and meeting all deadlines.
- Led safety meetings to promote workplace safety culture and compliance with regulations.
- Established clear priorities and production quality standards.
Production Line Worker
Gertude Hawk Chocolates
08.1988 - 02.1991
- Operated machinery to ensure efficient production line flow.
- Conducted quality checks on products to maintain compliance with standards.
- Collaborated with team members to streamline assembly processes.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
Education
Associate of Applied Science - Business Administration And Management
Lackawanna Community College
Scranton, PA05-2011
Associate of Science - Cosmetology, Salon Management
Empire Beauty Academy
Scranton, PAHigh School Diploma -
South Brunswick High School
Dayton, NJSkills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Call center inbound -outbound
- Written and oral communication
- Payment processing
- Customer relations
- Multitasking and organization
- Time management
Accomplishments
Tee-Ball Coach, Marvin Dutch Gap 1988-1991
Girl Scout Leader, third and forth graders- 2007 - 2008
Lion Scouts Den Mom 2016-201
Raising my children
Certification
- Certified- OSHA Safety Training,
- Certified- Forklift, Order Picker, Terra Truck,
Languages
English
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dance - Tap,Jazz, and Ballet
- Drawing and Painting
- Creative Writing
- Gardening
- I enjoy cooking and baking for friends and family gatherings
- Cake Decorating
- Road Trips
- Beach Travel
- Amusement parks Zoo Trips
Timeline
Warehouse Associate
Chewy Fulfillment
08.2019 - 10.2019
Warehouse Associate
Mirage Lingerie
08.2008 - 02.2009
Call Center Agent, Inbound, Outbound Sales
Penn Foster Career School
08.2005 - 12.2007
Home Repair Call Center Representative
Pennsylvania Home Resource
03.2003 - 01.2005
Warehouse Picker
HarperCollins Publishing Distribution Center
01.2000 - 10.2000
Warehouse Production/Floor Supervisor Associate
Hadden Craftsman/R.H. Donnelley Distribution Center
01.1991 - 08.1999
Production Line Worker
Gertude Hawk Chocolates
08.1988 - 02.1991
Associate of Applied Science - Business Administration And Management
Lackawanna Community College
Associate of Science - Cosmetology, Salon Management
Empire Beauty Academy
High School Diploma -
South Brunswick High School