Darlene Forat
Studio City,CA
Summary
Dedicated Personal Assistant with experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Word, Excel and correspondence management. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Personal Assistant position. Offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Personal Assistant
Studio City Hand Car Wash
02.2020 - 11.2024
- Managed daily scheduling and calendar coordination for executive leadership.
- Developed and maintained filing systems to ensure easy access to important documents.
- Facilitated travel arrangements, optimizing logistics for cost-effective solutions.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided assistance with medication management.
Personal Assistant to the Owner
Forat Acupunture
08.2013 - 02.2014
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
Customer Service Executive
Bellacures
08.2010 - 02.2014
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
Customer Care Representative
Blow Me Away Blow Dry Bar
09.2013 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrative Manager
Soria's Test Only
01.2009 - 07.2010
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Education
No Degree - English Literature
Cal State San Marcos
San Marcos, CA05.2013
Associate of Arts - English Composition
El Camino College
Compton, CA05.2013
High School Diploma -
Lynwood High School
Lynwood, CA06.2009
Skills
- Calendar and Scheduling Software
- Bookkeeping and Basic Accounting
- Grocery Shopping
- Conference and Meeting Planning
- Travel Arrangement Coordination
- Administrative Support
- Appointment Scheduling
- Invoice Preparation
Languages
Spanish
Native or Bilingual
Timeline
Personal Assistant
Studio City Hand Car Wash
02.2020 - 11.2024
Customer Care Representative
Blow Me Away Blow Dry Bar
09.2013 - 01.2014
Personal Assistant to the Owner
Forat Acupunture
08.2013 - 02.2014
Customer Service Executive
Bellacures
08.2010 - 02.2014
Administrative Manager
Soria's Test Only
01.2009 - 07.2010
No Degree - English Literature
Cal State San Marcos
Associate of Arts - English Composition
El Camino College
High School Diploma -
Lynwood High School