Darlene Garcia

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Leads and coordinates enrichment programs at out-of-school sites within one recreation region.

Offered advice and solutions to personnel at out-of-school programs.

• Assists in conducting in-service training sessions for out-of-school program personnel.

• Assists in interpreting Branch and District policies and procedures for subordinates.

• Participates in developing community interest in enrichment and/or recreation activities.

• Determines the need for and assists in the procurement and distribution of enrichment

• and/or recreation supplies and equipment.

• Performs related duties as assigned.