Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Software
Timeline
Generic

DARLENE GARCIA

Converse,TX

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Utility Clerk

City of Selma
07.2023 - Current
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
  • Answered phones, faxes and emails regarding official city utility services.
  • Prepared work order requests for new service, outages and maintenance actions.
  • Expedited emergency response times by swiftly coordinating resources during critical situations involving utility disruptions or outages.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Close out on a daily online payments
  • Handle daily bank deposits for the water funds
  • Data entry and record keeping
  • Setup payment extensions or payment plans for residents
  • Water leak adjustments
  • Sort out the mail for water and other departments date stamp each individual envelope
  • Check the drop box on a daily to process residents water payments
  • Submit resident complaints or request on tracez
  • Create, reactivate or disconnect accounts on incode
  • Process payments on mx merchant



Clerk

Judson Independent School District
08.2022 - 07.2023
  • Handled incoming business and client requests for information.
  • Maintained and updated office records, both digital and physical.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Production Specialist, Quality Control Specialist

EKF Diagnostics
04.2021 - 06.2022
  • Identifying required materials for the given job and to bring to the work area
  • Identifying required paperwork for the given job and to fill the paperwork after each step
  • Manual liquid dispensing -semi automated digital pipettes use of balance, use of calculator, cleaning of dispensing needs (equipment /tubing/measurement jars/bottle caps) and dispensing area
  • Awareness of quality policy, cGMP/FDA/ISO requirements
  • Tested the HemataStat II hematocrit after it was built
  • Prepared Covid Kits
  • Updated inspection journals and daily summary logs with quality-related data
  • Weighed out and measured ingredients with high level of accuracy to produce exact blends
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs

Bilingual Receptionist

Judson Independent School District
08.2017 - 08.2019
  • Answer phone calls in a mannered way.
  • Give ID passes from the raptor machine to the parents and visitors
  • Faxed, Scanned and emailed documents
  • Verify Parents or guardians information when they are trying to sign out their child/ren
  • Maintain confidentiality documents
  • Filed student records and other documents
  • Distribute phone messages to students, faculty and staff
  • Helped the attendance clerk with some duties
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Confirmed appointments, communicated with clients, and updated client records
  • Routed incoming mail and messages to relevant personnel without delay
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Resolved customer problems and complaints
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Handled assignments independently with good judgement and critical thinking skills
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Operated multi-line telephone system to answer and direct high volume of calls
  • Compiled information from files and research to satisfy information requests

Substitute Teacher

Judson Independent School District
01.2015 - 08.2017
  • Developed and implemented engaging lesson plans to accommodate varied student learning styles
  • Counseled students with adjustment or academic problems
  • Followed lesson plans designed by absent teachers
  • Supervised lunchroom and recess activities
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
  • Distributed textbooks, workbooks, papers and pencils to students
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies

Pharmacy Clerk

Wal-Mart Pharmacy
03.2015 - 10.2015
  • Bagged customers prescriptions, Changed pricing labels on the shelves.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Re-stocked shelves with prescribed medications and health care products.
  • Greeted customers at counter and provided excellent customer service.

Paraprofessional

Eisenhower Middle School Exceptional center
08.2013 - 03.2014
  • Assisted in preparing reports and paperwork for parent-teacher conferences.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Developed and implemented strategies to improve student engagement.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Helped teacher prepare instructional material and displays.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Instructed small groups of students in basic concepts such as alphabets, shapes and color recognition.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Reported on student progress, behavior, and social skills to parents.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Helped teachers manage bus loading and unloading.

Heavy Equipment Operator

Ripa Construction
03.2013 - 08.2013
  • Connected water pipes when it was needed.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Assisted team in setting up and dismantling equipment and tools to use for construction.
  • Made necessary adjustments to machinery for optimum performance.
  • Loaded and moved materials such as dirt and rocks based on specific job needs.
  • Operated heavy equipment to move large quantities of dirt and debris.
  • Checked equipment performance and made necessary repairs.
  • Followed safety protocols while operating machinery.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.

Education

Vocational -

Deluxe Barber College
San Antonio, TX
02.2021

High School Diploma - undefined

Stepping Stones High
Odessa, Florida
2012

Skills

  • Microsoft PowerPoint
  • Telephone Etiquette
  • Customer Service
  • Handling Payments
  • Sales Expertise
  • Google Docs
  • Information Inputting
  • Critical Thinking
  • Pulling Requests
  • Copying and Scanning
  • Microsoft Outlook
  • Incode
  • Mxmerchant
  • Tracez
  • Peer Relationships
  • Proficient in Type of Technology
  • Relationship building
  • Cash handling
  • Mail handling
  • Telephone etiquette
  • Prioritization
  • Mail sorting
  • Confidentiality
  • Scanning and copying
  • Peer relationships
  • Self motivation

Certification

No Child Left Behind Certification

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Tracez

Incode

Mx merchant

Microsoft

Timeline

Utility Clerk

City of Selma
07.2023 - Current

Clerk

Judson Independent School District
08.2022 - 07.2023

Production Specialist, Quality Control Specialist

EKF Diagnostics
04.2021 - 06.2022

Bilingual Receptionist

Judson Independent School District
08.2017 - 08.2019

Pharmacy Clerk

Wal-Mart Pharmacy
03.2015 - 10.2015

Substitute Teacher

Judson Independent School District
01.2015 - 08.2017

Paraprofessional

Eisenhower Middle School Exceptional center
08.2013 - 03.2014

Heavy Equipment Operator

Ripa Construction
03.2013 - 08.2013

High School Diploma - undefined

Stepping Stones High

Vocational -

Deluxe Barber College

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