Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Darlene Gonzales

Amarillo,TX

Summary

  • Extensive experience in performing data entry with accuracy and efficiency, with the ability to type 40 WPM and proficiency in 10-key by touch for fast-paced, high-volume processing.
  • Broad knowledge of balancing cash drawers, managing financial transactions, and ensuring accuracy in bookkeeping and documentation.
  • Expertise in customer service and public relations, consistently delivering professional communication and resolving inquiries courteously and timely.
  • Strong ability to multi-task effectively, handling various administrative responsibilities while maintaining attention to detail in high-pressure situations.
  • Proficient in using office software, including Microsoft Word and Excel, to streamline daily operations and enhance data organization.
  • Demonstrated commitment to maintaining confidentiality, accuracy, and professionalism in handling sensitive information and supporting office operations efficiently.

Overview

20
20
years of professional experience

Work History

Floral Associate

United Supermarkets
08.2024 - Current
  • Involved in floral department operations, providing high-quality customer service and meticulous attention to detail
  • Responsibilities include cutting and preparing fresh flowers, designing custom floral arrangements, organizing displays, and maintaining a clean and orderly workspace
  • Additionally, I was tasked with removing expired products and efficiently assisting customers with floral inquiries and orders

Customer Service Agent

Foundever-Amarillo
05.2022 - 07.2023
  • Participated in the Cigna program, delivering comprehensive support to patients, which included tasks such as processing basic orders, verifying authorization status for refills, and overseeing therapy discontinuations
  • Additionally, I played a key role in the Saks program, assisting Saks Fifth Avenue customers with various issues, including price matching, returns, claims for missing or incorrect items, order inquiries, placements, shipping verification, order tracking, and cancellations

Front Desk Agent

Holiday Inn
Amarillo, USA
11.2015 - 01.2017
  • Served as the primary point of contact for guests throughout all phases of their stay
  • Evaluated reservation statuses, confirmed details, and identified the duration of each guest's stay, adjusting as needed
  • Carefully processed registration cards, assigned rooms based on availability, and worked diligently to accommodate special requests or preferences whenever possible
  • Additionally, I collaborated with other hotel departments to ensure a smooth guest experience and promptly addressed any concerns or inquiries to maintain high satisfaction levels

Customer Service Agent

Cleartalk Wireless
Amarillo, USA
03.2013 - 07.2015
  • Achieved strong sales performance through a results-driven approach
  • Actively sought out and connected with potential customers, showcasing and promoting products and services to both new and existing clients
  • Fostered and maintained positive business relationships to ensure ongoing success
  • Consistently met or exceeded sales goals by adhering to daily and monthly objectives
  • Delivered detailed reports on customer needs, concerns, interests, and the competitive market
  • Took on a leadership role, managing opening and closing procedures for the location and overseeing staff scheduling

Bank Teller

Bank of America
Amarillo, USA
03.2005 - 01.2006
  • Accurately and efficiently processed transactions in compliance with established protocols, ensuring smooth operations
  • Represented Bank of America as the primary point of contact for customers, consistently delivering exceptional service aligned with the Bank of America Spirit
  • Fostered a collaborative team atmosphere while building customer confidence and trust by adhering to company policies and procedures

Education

Associate's Degree - Nursing

Amarillo College
Amarillo, Texas
10.2024

Skills

  • Workplace Safety
  • Customer interaction
  • Flexible Schedule
  • Product Merchandising
  • Shipment Processing
  • Customer Engagement
  • Courteous and Professional
  • Relationship Building
  • Loss Prevention
  • Customer Service

Affiliations

  • Pianist in worship service
  • Sunday School Teacher
  • Volunteer Nursery Worker

Timeline

Floral Associate

United Supermarkets
08.2024 - Current

Customer Service Agent

Foundever-Amarillo
05.2022 - 07.2023

Front Desk Agent

Holiday Inn
11.2015 - 01.2017

Customer Service Agent

Cleartalk Wireless
03.2013 - 07.2015

Bank Teller

Bank of America
03.2005 - 01.2006

Associate's Degree - Nursing

Amarillo College

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Darlene Gonzales