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Darlene Graham
Office Assistant
Sherman,TX
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Office AssistantCaregiverCustomer Support SpecialistWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteHybridOpen to relocation: No
Important To Me
Work-life balanceHealthcare benefits401k matchPersonal development programsCareer advancementCompany CultureTeam Building / Company RetreatsSummary
Experienced non-medical care provider with 38 years of dedicated experience in providing exceptional care for the elderly and individuals with disabilities. Proficient in performing domestic duties, assisting patients with self-care and hygiene, and offering unwavering support and compassion. Skilled in dementia care, providing nutrient and hydration support, implementing safe transfer techniques, and fostering meaningful engagement. Possesses a diverse set of skills to ensure the highest level of care and well-being for those under supervision. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Home Instead Senior Care Home
Sherman, TX
01.2025 - Current
- Provided personalized care and support for individuals with disabilities, enhancing daily living skills.
- Assisted clients in developing communication skills through tailored activities and social interactions.
- Collaborated with multidisciplinary teams to create and update individual service plans focused on client needs.
- Implemented behavior management techniques to promote positive outcomes and reduce challenging behaviors.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
Visiting Angels
01.2024 - Current
- Company Overview: Provides valuable support to help families spend more quality time together and meet the needs of the elderly in their preferred living environment
- Provides valuable support to help families spend more quality time together and meet the needs of the elderly in their preferred living environment
Mental Health Tech Children
Carrus Behavioral Hospital
Sherman, TX
03.2022 - 01.2024
- Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
- Advocated for patient rights and maintained a safe, therapeutic environment conducive to healing and recovery.
- Conducted crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations.
- Implemented evidence-based interventions that improved overall client well-being while adhering to ethical guidelines.
- Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
Mental Health Tech Adults
Wilson N Jones
11.2022 - 01.2024
Office Assistant
Dr. John Pulliam M,D.
05.2023 - 07.2023
- Responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team
- Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments
- Expedited document processing with accurate data entry and timely filing.
- Utilized office management software to record and track customer information.
Caregiver
Private Caregiver
Sherman, TX
04.2019 - 10.2021
- Company Overview: Sherman, TX
- Monitored client vital signs, administered medications and tracked behaviors to keep loved ones well-informed
- Helped client manage money, pay bills and shop for groceries and personal items
- Supported client with mental and physical activities to accomplish quality of life and sustain needs
- Sherman, TX
Medication Aide
Wesley Village Retirement Center
Denison, TX
06.2018 - 03.2021
- Company Overview: Denison, TX
- Coordinated daily medication schedules and administration
- Increased medication and medical terminology knowledge through research and continuing education
- Offered support for residents mental and emotional needs
- Denison, TX
Substitute Teacher
Calcasieu Parish School Board
Lake Charles, LA
05.2015 - 03.2018
- Company Overview: Sherman, TX
- Monitored client vital signs, administered medications and tracked behaviors to keep loved ones well-informed
- Helped client manage money, pay bills and shop for groceries and personal items
- Supported client with mental and physical activities to accomplish quality of life and sustain needs
- Sherman, TX
Residential Realtor
Coldwell Banker
St Louis, MO
07.1999 - 08.2003
- Wrote contracts to outline sales and purchases of properties.
- Assisted first-time homebuyers in navigating the complexities of the purchasing process, resulting in a smooth transaction experience.
- Conducted thorough market analysis to determine accurate property values and recommended appropriate listing prices for sellers.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Negotiated contracts and agreements, advocating for client interests throughout the sales process.
Education
N/A - Education
01.2009
Associate Degree - Educational Psychology
05.2006
High School Diploma -
05.1984
Skills
- CPR
- First Aid
- Safety
- Behavioral Management
- Progress Documentation
- Community Integration
- Patient Care
- Medication Administration
- Patient Assessments
- Meal Planning and Preparation
Certification
- BLS
- CPI
Timeline
Direct Support Professional Caregiver - Home Instead Senior Care Home
01.2025 - Current
- Visiting Angels
01.2024 - Current
Office Assistant - Dr. John Pulliam M,D.
05.2023 - 07.2023
Mental Health Tech Adults - Wilson N Jones
11.2022 - 01.2024
Mental Health Tech Children - Carrus Behavioral Hospital
03.2022 - 01.2024
Caregiver - Private Caregiver
04.2019 - 10.2021
Medication Aide - Wesley Village Retirement Center
06.2018 - 03.2021
Substitute Teacher - Calcasieu Parish School Board
05.2015 - 03.2018
Residential Realtor - Coldwell Banker
07.1999 - 08.2003
Jennings High School - High School Diploma,
Southwestern Oklahoma State University - N/A, Education
Redlands Community College - Associate Degree, Educational Psychology