Darlene Guerrero

• As a Walmart Customer Service Representative, I play a vital role in ensuring a positive shopping experience by addressing customer inquiries, resolving complaints, and processing returns and exchanges in line with store policies. My responsibilities include assisting customers with locating products, handling transactions accurately, and applying discounts or promotional offers. I greet customers warmly, maintain an organized and welcoming environment, and operate cash registers while ensuring secure and correct transactions. I also would answer the phone to help customers with occuring issues. Communication skills are essential as I interact with customers in person, over the phone, or online, resolving issues and providing information about products. I adhere to Walmart’s policies, protect customer confidentiality, and collaborate with team members to address customer needs and improve service quality. Additionally, I collect and document customer feedback to identify areas for improvement and contribute to ongoing training and development to stay updated on company practices and new products. For Digital Shopper, I gather and organize customer orders and fulfill them to be picked up by our team members.

• As a Sales Associate at Dick’s Sporting Goods, I play a crucial role in delivering excellent customer service by addressing inquiries, ringing up purchases, and managing various in-store and phone-based interactions. I greet customers warmly, assist them with finding and selecting sporting goods, and provide detailed information about products. At the register, I efficiently ring up clothing and other merchandise, handle cash and card transactions securely, and apply for any discounts or promotions. I also manage cash accurately, ensuring that all financial transactions are processed correctly. I answer phone calls to address customer questions and resolve issues, and I handle returns and exchanges in accordance with store policies. Additionally help customers sign up for store credit cards/ loyalty rewards program and strive to boost store goals by contributing to sales targets and enhancing the overall shopping experience. I collaborate with my team to maintain an organized sales floor, gather customer feedback for continuous improvement, and stay updated through ongoing training on new products and store procedures. I would also company programs for warranty sales and seasonal promotions to boost sales.

As a Sales Associate at Marshalls, I play a vital role in delivering top-notch customer service while ensuring the smooth operation of the store. My responsibilities include greeting customers with a friendly approach, assisting them in locating specific items, and offering detailed product information to enhance their shopping experience. At the checkout counter, I efficiently process transactions, manage cash accurately, and handle returns and exchanges according to store policies. I actively work to boost credit card applications and enroll customers in our loyalty rewards program, strategically promoting these benefits to increase customer engagement and drive store sales.

In addition to my front-line duties, I am deeply involved in managing store procedures, including the collection and organization of inventory. I ensure that clothing items are accurately tracked and replenished, and I maintain a well-organized and appealing sales floor. My role also involves overseeing fitting room operations, where I manage the flow of merchandise, ensuring that items are promptly returned to the sales floor and the area remains tidy and efficient. I answer phone calls to resolve customer inquiries and address issues, providing timely and effective solutions. By balancing these diverse tasks, I help maintain operational efficiency, contribute to achieving store targets, and deliver an exceptional shopping experience.