Darlene Hamilton
Weyers Cave,VA
Summary
Compassionate caregiver with proven expertise at Willowbend Living Center, enhancing patient well-being through personalized care plans and effective communication. Dependable and responsible, I excel in problem-solving and time management, ensuring safety and comfort while fostering positive relationships. Skilled in patient assessments and documentation, I advocate for quality care and dignity in daily activities. I have also worked at Walmart restaurants fast foods I've had several jobs for a while I have at work due to car accident that I had and I ended up after that staying home and being a homemaker now I am a widow and ready to get back in the field and I have a lot of different qualities and abilities
Overview
27
27
years of professional experience
Work History
Caregiver
Scott Lear
06.2024 - Current
- Assisted clients with daily living activities to enhance comfort and well-being.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients and their families for better care outcomes.
- Implemented personalized care plans to address individual needs effectively.
- Administered medication according to prescribed schedules, ensuring compliance with safety protocols.
- Maintained a clean and safe environment through regular sanitization practices and organization of supplies.
- Documented client progress and activities accurately for continuous improvement of care strategies.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Certified Nursing Assistant
Willowbend Living Center
03.2001 - 07.2004
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation for improved accuracy in care plans.
- Monitored vital signs and reported changes to enhance patient health outcomes.
- Collaborated with interdisciplinary teams to develop tailored care strategies for residents' needs.
- Trained new staff on best practices in resident care and safety protocols, fostering a supportive team environment.
- Implemented infection control measures, contributing to a safe living environment for all residents.
- Facilitated communication between residents and families, improving satisfaction and engagement in care processes.
- Advocated for resident needs, enhancing quality of life through personalized attention and support services.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service & Cashier
Sheetz
04.1999 - 05.2001
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring proper handling and reconciliation of daily sales.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Assisted in training new cashiers on customer service protocols and system operations.
- Maintained cleanliness and organization of checkout area to improve efficiency.
- Collaborated with team members to streamline checkout processes during peak hours.
- Demonstrated product knowledge to upsell items, enhancing overall customer experience.
- Monitored inventory levels at the register, reporting discrepancies as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma - Basic
Richlands High
Richlands, VA06.1991
Skills
Dependable and responsible
Timeline
Caregiver
Scott Lear
06.2024 - Current
Certified Nursing Assistant
Willowbend Living Center
03.2001 - 07.2004
Customer Service & Cashier
Sheetz
04.1999 - 05.2001
High School Diploma - Basic
Richlands High