Darlene Hampton
Elizabeth City,NC
Summary
Supportive Team Lead with 31 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Charge Entry Team Lead
US Eye
01.2022 - 11.2023
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Built strong relationships with customers through positive attitude and attentive response.
- Collected, arranged, and input information into database system.
Manager
Albemarle Eye Center
03.1992 - 01.2022
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed accounts payable/receivable functions with accuracy, ensuring timely processing of invoices and payments to maintain healthy cash flow levels.
- Evaluated the performance of back office staff members through regular feedback sessions and annual reviews, identifying areas for growth and development opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence./
Office Manager
Glenn D Meyers, MD PA
01.1988 - 02.1991
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
No Degree - Accounting And Computer Science
Broward College
Fort Lauderdale, FLSkills
- Problem solving
- Conflict resolution
- Decision making
- Overseeing Daily Activities
- Staff Training
- Account Management
- Onboarding and Orientation
Certification
- CPC, American Academy of Professional Coders February 2000 - December 2017
Timeline
Charge Entry Team Lead
US Eye
01.2022 - 11.2023
Manager
Albemarle Eye Center
03.1992 - 01.2022
Office Manager
Glenn D Meyers, MD PA
01.1988 - 02.1991
No Degree - Accounting And Computer Science
Broward College
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