Summary
Overview
Work History
Education
Skills
References
Timeline
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Darlene Hartwick

Darlene Hartwick

Tempe,AZ

Summary

Dynamic professional with extensive experience. Excelling in customer service and data entry. Proven track record in account management and team leadership, successfully resolving client issues and enhancing operational efficiency. Adept at creating accurate invoices and fostering strong client relationships, driving business growth and satisfaction.

Overview

18
18
years of professional experience

Work History

CSR-Asst Operating Manager

Santarelli & Sons Oil, Co
Peckville, PA
11.2011 - 02.2025
  • Operating manager and head of communications.
  • Answered calls to new and existing customers and clients.
  • Responded to voicemails, emails, and faxes.
  • Created and maintained new accounts, appointments, and deliveries for all service calls.
  • Responsible for handling complaints and warranty issues with dispatchers and drivers.
  • Data entry on service orders, payments, part orders, and all required invoices.
  • Created a combination of spreadsheets for budget, invoice accuracy, input/create new budget assessments, and monthly A/P, A/R reports.
  • Collected payments and forwarded collection agency submissions.
  • Ordered truck parts, inspections, and registrations for all service vehicles.
  • Training supervisor, bookkeeper, and employee scheduling.
  • Maintained all additional rental property payments, services, and/or any eviction notices, as well as common civil court issues.

Office Manager

McConnell Oil/M&M Fuel
Archbald, PA
12.2009 - 10.2011
  • Answering phones, creating orders for oil deliveries for drivers, and for clients.
  • Created invoices and received payments.
  • Ordered truck parts, inspections, and registrations for all service vehicles.
  • Organized storage inventory and created spreadsheets of invoices, account management, sales goals, and achievements.
  • Data entry, including the status of service orders, payments, part orders, and all invoices.

Office Manager

Ferris Realty of AZ
Phoenix, AZ
01.2007 - 09.2009
  • Marketing support assisted brokers in generating additional clients and assisted in open houses.
  • Created complete monthly reports and coordinated all marketing advertisements.
  • Answered phone calls, responded to emails, voicemails, faxes, and website inquiries.
  • Data entry on agents' websites and the MLS (Multiple Listing Service).
  • Special projects and other duties, as assigned by the owner/broker, were completed, and all of the broker's requirements for homes listed for sale were met.

Education

High School Diploma -

Mountain View High School
Kingsley, PA
06-1978

Skills

  • Customer service
  • Data entry
  • Communication skills
  • Invoice processing
  • Account management
  • Problem solving
  • Team leadership
  • Administrative support
  • Typing proficiency
  • Customer focus

References

  • Margo Mattocks, Underwriter - Phoenix, AZ, 480-726-2516
  • Patricia Gajda, Clerical/ Assistant - Forest City, PA, 570-222-9459
  • Robin Gonsauls, Manager/HR - Peckville, PA, 570-489-7690

Timeline

CSR-Asst Operating Manager

Santarelli & Sons Oil, Co
11.2011 - 02.2025

Office Manager

McConnell Oil/M&M Fuel
12.2009 - 10.2011

Office Manager

Ferris Realty of AZ
01.2007 - 09.2009

High School Diploma -

Mountain View High School

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