Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
References
Affiliations
Timeline
Generic

Darlene Hatchett

Summary

Goal-driven professional with over 20 years of progressive experience in human services. Demonstrates exceptional business acumen, administrative strengths, and program management abilities. Holds double bachelor's degrees in business management/communication and criminal justice management, along with a master's in human services and clinical counseling. This educational background supports strong collaboration, interpersonal skills, and extensive knowledge in employee coaching, mentoring, and leadership. Motivated business owner with over 10 years of entrepreneurial experience. Personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Business Owner/Operations Supervisor

Bryant's Child Development
05.2024 - Current
  • Developed process improvement initiatives and assessed ongoing operations
  • Trained staff and ensured compliance with regulatory and organizational policies
  • Reduced process lags by implementing best practices and training protocols
  • Recruited, interviewed, and hired experienced professionals to strengthen the team
  • Achieved a 5-star rating for the childcare center by leading a high-performing team
  • Conducted staff evaluations and determined promotions, realignments, or workforce reductions
  • Provided mentoring to enhance staff skills and addressed individual strengths
  • Engaged with community partners and customers to build and nurture relationships

Sergeant

Wisconsin Department of Corrections
01.1996 - 05.2012
  • Organized, coordinated, and directed detention facility activities
  • Assigned, supervised, and trained subordinate staff
  • Prepared, reviewed, and completed investigations in a timely manner
  • Interpreted and enforced facility policies and procedures
  • Conducted on-site inspections to ensure compliance and operational efficiency

Education

Master of Science - Human Services / Clinical Counseling

Springfield College
Springfield, MA
08.2012

Bachelor of Arts - Criminal Justice and Management

Concordia University Wisconsin
Mequon, WI
05.2009

Bachelor of Arts - Business Management and Communication

Concordia University Wisconsin
Mequon, WI
05.2009

Skills

  • Operations Oversight
  • Assignment Delegation
  • Problem Anticipation and Resolution
  • Staff Development
  • Training Management
  • Finance and Accounting Oversight
  • Innovative problem-solving abilities

Customer Service

Relationship Building

Attention to Detail

Accomplishments

As founder and executive director of dreamupmke inc., I am dedicated to coordinated outreach efforts to expand services to underserved populations, engaging with local leaders to assess and respond to community needs. It is my personal belief and the mission of Dreamupmke inc. that we all must share in leaving those less fortunate in a better place than we found them.

Certification

  • Certified Parent Instructor
  • Several Childcare Modules / Registry Level 14

References

Available upon request.

Affiliations

  • Dreamupmke inc.

Timeline

Business Owner/Operations Supervisor

Bryant's Child Development
05.2024 - Current

Sergeant

Wisconsin Department of Corrections
01.1996 - 05.2012

Master of Science - Human Services / Clinical Counseling

Springfield College

Bachelor of Arts - Criminal Justice and Management

Concordia University Wisconsin

Bachelor of Arts - Business Management and Communication

Concordia University Wisconsin
Darlene Hatchett