Darlene Hawkins
Sherman
Overview
17
17
years of professional experience
Work History
Front Desk Medical Receptionist
Wolchok Eye Associates
02.2019 - 06.2025
- Managed front desk operations including check-in and check-out
- Scheduled appointments, verified insurance coverage and processed payments.
- Coordinated referrals between specialists or other healthcare providers.
- Assisted with back-office duties such as filing paperwork, organizing documents and preparing mailings.
- Performed data entry into electronic health records system for patient information updates.
- Ensured HIPAA compliance by maintaining confidentiality of sensitive medical information at all times.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Updated patient records, medical histories, and contact information for traceability.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Organized and filed patient medical records.
- Maintained correspondence files to facilitate office operations.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
Bookkeeper
Upper Valley Audio Visual
10.2012 - 09.2018
- Managed all invoices and accounts receivables
Union Stage Hand
IATSI Local 919
10.2012 - 09.2018
- Lebanon Opera, Flynn Theater for the Arts, Pentangle for the Arts, Dartmouth College Theater at Moore and Spaulding theaters.
- Master wardrobe
- Electrician
- Carpentry
Assistant Manager
Jakes Coffee Co
06.2008 - 11.2012
- Baked muffins, cookies, and scones.
- Maintained positive interactions with customers and co workers.
- Prepared sandwiches, wraps, and panini's per customer orders.
- Prepared complex smoothies and specialty coffee
- Maintained change in the store safe.
- Maintained the prepared foods in the front refrigerator for customer convenience.
Education
High School Diploma -
Fort Fairfield High School
Fort Fairfield, ME06.1983
Skills
- Over 10 years’ experience as receptionist
- Able to create a positive impression about my company through efficient and professional interactions
- A self-motivated and disciplined individual with a strong work ethic and proven track record
- Dependable, personable, and dedicated to great customer engagements
- Receptionist (10 years), Accounts Payable (5 years), Bookkeeping (7 years)
Additional Information
- A self-motivated and disciplined individual with a strong work ethic and proven track record.
- Dependable, personable, and dedicated to great customer service.
Timeline
Front Desk Medical Receptionist
Wolchok Eye Associates
02.2019 - 06.2025
Bookkeeper
Upper Valley Audio Visual
10.2012 - 09.2018
Union Stage Hand
IATSI Local 919
10.2012 - 09.2018
Assistant Manager
Jakes Coffee Co
06.2008 - 11.2012
High School Diploma -
Fort Fairfield High School
Similar Profiles
Diane BakerDiane Baker
Certified Ophthalmic Assistant at The Eye Associates/Eye Health AmericaCertified Ophthalmic Assistant at The Eye Associates/Eye Health America
Megan SmithMegan Smith
Optometric Technician at Eye Care Center AssociatesOptometric Technician at Eye Care Center Associates
Annette M. GarciaAnnette M. Garcia
Front Desk Receptionist at Thurmond Eye AssociatesFront Desk Receptionist at Thurmond Eye Associates
Wendy NewtonWendy Newton
Metal Forming Machine Operator at Great Lakes ManufacturingMetal Forming Machine Operator at Great Lakes Manufacturing
Alma Van DykeAlma Van Dyke
Child Support Specialist II Temporary Assist (TA) at HFS - DCSS - CSATChild Support Specialist II Temporary Assist (TA) at HFS - DCSS - CSAT